on 07-05-2024 17:52
My Hub4 is giving many problems since a power cut on Friday
1. Will not connect to WiFi Pods.
2. Unable to connect to the settings menus in the Hub4.
3. Once I change the WiFi name from default VMxxxx I can no longer find it using the VM Connect App.
I have done several 60 resets, several 20 seconds resets and no progress.
Spent 50 mins with Customer Support who tried to resolve. Now waiting for next level support.
on 07-05-2024 18:39
These failure symptoms are being reported often and appear specific to Hub 4 in Router mode.
on 07-05-2024 18:57
At least when they get modem mode right they try to leave that alone
on 07-05-2024 19:33
In the meantime, I wait for 2nd level support. 🙂
on 10-05-2024 21:31
Technician arrived today, found low power signal and faulty Hub. All good now.
on 11-05-2024 10:20
Hi Buttshill,
Thank you for your post. We're sorry to hear about the issues you've had with your hub 4.
I have taken a look on out side and it looks as though this has been investigated.
Can you confirm if you are still having issues with this?
^Martin
on 13-05-2024 11:58
Thanks for the update Buttshill and glad to hear the engineer was able to locate and resolve the issue.
Rob