Forum Discussion

R0bbies's avatar
R0bbies
Joining in
7 months ago
Solved

Hub4 keeps rebooting

This is happening multiple times every day at random times. I lose internet and wifi for about 2 minutes and then everything is back to normal. This has been going on for weeks now and I'm getting really fed up. Trying to get anything from support is hopeless. I've seen other similar posts but nothing recent. I've checked all connections numerous times.

  • Daniel_Et's avatar
    Daniel_Et
    7 months ago

    Hi R0bbies 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you've been having and that you feel this way 😔

    I can see an engineer visit has been booked since you posted. 

    Please let us know how it goes.

    Regards,
    Daniel

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    7 months ago

    Hi R0bbies 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you've been having and that you feel this way 😔

    I can see an engineer visit has been booked since you posted. 

    Please let us know how it goes.

    Regards,
    Daniel

    • R0bbies's avatar
      R0bbies
      Joining in
      7 months ago

      Engineer replaced router and everything now ok. I was only getting less than half of my 1gig speed as well but that's now ok.

      Many thanks