VM Connect cant find hub4
I can see that this has been raised before, but can’t see the solution.
i have deleted the App, cleared the cache.
rebooted and reset the hub
tried through the IP address won’t connect
contacted customer support, nothing
anybody have a fix, please ???
Steve
Another failed Hub 4 !
Perform a 60 second press of the Hub 4 reset button and leave it powered up to complete the factory reset.
Once the factory reset complete see if the Hub 4 admin menu at http://192.168.0.1/
accepts the password and produces a working menu, retry with VM Connect app.
If not the Hub 4 has failed & needs to be replaced.
VM appear to be underwater with this issue at the moment and Telephone Support are still in denial that there is a Hub 4 failure rate problem. We can play along, turn the Hub 4 off call support and maintain the line that it has totally failed.