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Buttshill's avatar
Buttshill
Tuning in
2 years ago
Solved

Connect App no longer finds Hub4

Hi. For the last 3 days the Connect App cannot find my Hub4.

Initially the WiFi Pods also lost connection. After talking to customer service I was told the Pods were broken. (Both failing at the same time didn't sound correct).

Anyway I reset the Hub4 and the Pods reconnected, but the Connect App doesn't.

Any ideas. I have uninstalled the app, cleared cache and tried on my iPod as well no difference.

 

 

  • Client62's avatar
    Client62
    2 years ago

    Some have found a 60 second press of Reset gets a failing Hub 4 to work again with
    the VM Pods / the Hub admin menu / VM Connect.

    But the Hub may fail again in the same way in a few days & then require replacement.

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  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Some have found a 60 second press of Reset gets a failing Hub 4 to work again with
    the VM Pods / the Hub admin menu / VM Connect.

    But the Hub may fail again in the same way in a few days & then require replacement.

    • Buttshill's avatar
      Buttshill
      Tuning in
      2 years ago

      It does seem that the issue is the Hub 4 after reviewing the various topics on the forum.

      Thanks 

      • Buttshill's avatar
        Buttshill
        Tuning in
        2 years ago

        After talking with Customer service they say it is an issue with thier system and he has initiated a request for a fix

  • Buttshill's avatar
    Buttshill
    Tuning in
    12 months ago

    Hi , I too have the same problem , VM Connect cant find the hub , it used to do. Contacted Support and they have refereed the problem the the Tech support back office team.

    • Megan_L's avatar
      Megan_L
      Forum Team (Retired)
      12 months ago

      Thanks for updating us on this issue Buttshill.

      We're glad the other Team have raised an IT Ticket for this issue, please let us know how you get on.

      Thanks,

      Megan

      • Buttshill's avatar
        Buttshill
        Tuning in
        12 months ago

        Hi I did a 60 seconds reset and I could use the Connect App. BUT as soon as I changed the WiFi name from VM12345678 to the name I have used for years it wouldn't connect