Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps. Interested? Head over here to sign up and for more information....
Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...
Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...
Bills & Payment with the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...
Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...
My internet connection went down yesterday and I received the following text message:"Our technician is due on Wed 17 Apr between 12PM & 4PM. Someone 18 or over must be in or you'll be charged £25. To cancel or reschedule, go to virginmedia.com/engin...
Hello . I'm having trouble signing up for my Virgin media account because I don't know my account number. How could I get my account number? please help
So a lot are having the same issue....I cancelled my contract back in Feb and resigned back up after moving into a new property 3 months later.Every time I log into the MVM app and/or web browser it's showing my old account details and info for the o...
Can anyone help please. I started a new contract last month but when I log in to my account it brings up an old account and all those details. Thanks!
We tried to sign up with Virgin Media but keep on having error issues with the passwords including some automatically generated ones. I spent three hours on the phone, to be fair, half of the time being transferred to different advisors and had to go...
I can't register on the app for my landline, but have no problems registering for my mobile.Contacted virgin who gave me a direct phone number for technical support - which turned out to be 'Domestic & General'!
Hello,Each time I sign into the app it shows my old account number and I cannot see a way of changing to the new account number. Any suggestions on how to get this changed?
HelloI am a new customer and have mistyped my email address when signing up for my virgin media account and therefore cannot verify my email to access my account. Is there a way this can be resolved for me? Thanks
Hi, I had a Virgin Media account for broadband back in 2018. Had this account for about a year then moved and canceled the account.Now I am moving again and have become a customer to Virgin Media again and have subscribed to Virgin Media internet br...
When trying to register for My Virgin Media, I cannot get past the create a password stage. I get the error "Sorry, there was a problem registering that password. Please choose a different one."I have tried different browsers and deivces, and tried c...
