I have forgotten my password for the My Virgin Media app but when i try to use the "Forgotten Password" option to reset it, i receive this message:
"You can’t reset your password online right now, as you don’t have additional details set up on your account. To reset your password, please contact us and one of our team will help you"
Ive called support and asked them to reset the password to something else, which they apparently did however it still says its wrong when i try to log in with the new password.
