Forum Discussion

ms312's avatar
ms312
Joining in
11 months ago

Cannot reset password on My Virgin Media app

I have forgotten my password for the My Virgin Media app but when i try to use the "Forgotten Password" option to reset it, i receive this message: "You can’t reset your password online right now,...
  • Beth_G's avatar
    Beth_G
    11 months ago

    Hi ms312

    Thank you for your post, welcome to the Community Forums.

    We're sorry to hear that you're having some trouble with resetting your My Virgin Media account.

    I'll drop you a PM so I can take a look with you.

Beth_G's avatar
Beth_G
Forum Team
11 months ago

Hi ms312

Thank you for your post, welcome to the Community Forums.

We're sorry to hear that you're having some trouble with resetting your My Virgin Media account.

I'll drop you a PM so I can take a look with you.