HiI recently moved and transferred my virgin broadband to the new property.However my Virgin Media app is still showing the account number and address for the old property.Please could I ask for your help to update this.Many thanks
New customer, trying to set up a 'My Virgin Media' account - keeps sticking on 'Request in Progress' when I try and set a password on my PC. And as I don't have an account, the helpline is no good, because it asks for letters from your password. Not ...
I’ve just had my Virgin TV package installed and need to sign up for my account but I don’t have an area code please help
i recently moved house, My VM app is still linked to my old address and not my new one so i can’t manage the account at all. Any ideas on how to resolve this?
I used to be able to get to the Pass word apps using the link that a VM agent gave me but not, has is moved
Hi, Hope you can help. Am not sure what has happened. I can’t login to my virgin media. My emails are fine.it wax working before but not sure what happened. I have an old ntlworld account that I use. When I login it asks for biometrics but I can’t ge...
Hi, I placed and order on 30th November and received the order summary and order documents emails but have heard nothing since and there is no order showing in the app. The chat bot is unable to help, is there anyone out there who can?
I am trying to login to the app and the button to take you to the screen enter the username and password isn't working. I am unable to login to the app.
Hi, we have just signed us to Virgin and will haven’t got my account details yet and I want to add something to my order.Does anyone know what the Area Reference code is for Southend-on-Sea SS2? Thank you ☺️
I rang last week and arranged a technician appointment. Told I would be able to view the upcoming appointment in my app (if I needed to make any changes) but I can’t see it in there. I’ve just had my bill for the month and the £25 fee isn’t added on ...
