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Issue:I am unable to reset my password as the password strength is classed as “invalid”, even when using passwords generated by a password generator. I am therefore not able to reset my password and access my virgin media account.Reproduction:1. Open...
Hi,I’m having the same problem as everyone else. It’s been nearly a week a land no verification email has come through. I have checked my junk/spam folder and nothing.
Hi,I can't login to my virgin media. I registered and then can't login. I know my password is right as it's an iPhone stored strong password so my phone fills it for me. I try forgot my password link and reregistering but never get an email. please a...
Hi, I'm unable to reschedule the appointment to deliver my wifi hub as I don't have a MyVirginMedia account. However, I'm unable to create an account as I do not have an account number. I did receive a contract when I signed up but the account numb...
Account closed in partners name due to illness. New account in my name won’t let me register keeps going to old account. The email is the same as before.
Hello,I’m trying to create a Virgin Media account, but it’s not allowing me to create a password. Any password that I create is being refused with… password cannot be used.Can you help?Regards,
I'm not able to create register my account on 'my virgin media' app. Every time I try, it shows that the account is already set up with the email address. This might be because I have an old account which was abandoned (removed) and not deleted yet. ...
Hi,Like some other threads I have come across, I have moved home and I am currently unable to access my new account details on the app. When I log into the app it continues to show my old account. From reading various threads and seeing replies from ...
Hi,I was not provided with an account number or area verification code on my pre-contract details form but I need these things in order to make a my virgin media account. I need to make one so I can check on the delivery status of my broadband which ...
Hi there,I have not been able to log into My Virgin Media due to not being able to verify my email. When I try to register for an account it tells me that a verification email has been sent to my email account. However, the verification email only ar...
