My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 0 replies
  • 3 kudos

Resolved! Unable to reset password

Issue:I am unable to reset my password as the password strength is classed as “invalid”, even when using passwords generated by a password generator. I am therefore not able to reset my password and access my virgin media account.Reproduction:1. Open...

rc37282 by Joining in
  • 28 replies
  • 0 kudos

Can't login to my virgin media

Hi,I can't login to my virgin media. I registered and then can't login. I know my password is right as it's an iPhone stored strong password so my phone fills it for me. I try forgot my password link and reregistering but never get an email. please a...

No account number

Hi, I'm unable to reschedule the appointment to deliver my wifi hub as I don't have a MyVirginMedia account.  However, I'm unable to create an account as I do not have an account number.  I did receive a contract when I signed up but the account numb...

Not able to create password

Hello,I’m trying to create a Virgin Media account, but it’s not allowing me to create a password. Any password that I create is being refused with… password cannot be used.Can you help?Regards,

ivancrx1 by Tuning in
  • 20 replies
  • 0 kudos

Accessing my virgin media

I'm not able to create register my account on 'my virgin media' app. Every time I try, it shows that the account is already set up with the email address. This might be because I have an old account which was abandoned (removed) and not deleted yet. ...

Resolved! Move and Transfer - Moved Home

Hi,Like some other threads I have come across, I have moved home and I am currently unable to access my new account details on the app. When I log into the app it continues to show my old account. From reading various threads and seeing replies from ...

st3vo83 by Tuning in
  • 5 replies
  • 0 kudos

Can’t make a my virgin media account

Hi,I was not provided with an account number or area verification code on my pre-contract details form but I need these things in order to make a my virgin media account. I need to make one so I can check on the delivery status of my broadband which ...

Verification email

Hi there,I have not been able to log into My Virgin Media due to not being able to verify my email. When I try to register for an account it tells me that a verification email has been sent to my email account. However, the verification email only ar...

Anonymous by Not applicable
  • 2 replies
  • 0 kudos