My Virgin Media App
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email still connected to old account

Hi I have an issue with virgin media app I am unable to sign up to it as it still connected to the old account I have contacted virgin media team they have told me to sign up with different email address which I did but it gives that you already set ...

Houda by Joining in
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I can't login to my virgin media

Hi,I can't login to my virgin media. I registered and then can't login. I know my password is right as it's an iPhone stored strong password so my phone fills it for me. I try forgot my password link and reregistering but never get an email. please a...

OumSaad by Joining in
  • 1 replies
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Error code DEF01

 I'm trying to log in to my Virgin Media account but it keeps on giving me this I've already tried to clear cache or use different browsers.Can someone help me?

Fede by Joining in
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I cant log in

Im trying to log into MyVirginMedia but its asking me security questions but once I enter the correct details I get this error message "Oops, we've ran into a problem. Wait a minute and try again. If this doesn't work, please come back later. (Code: ...

I have two account numbers?

I’ve been a customer since December, I seem to have two account numbers, both in browser and my virgin media app think my services haven’t started yet, This is very annoying as I can’t view my bill anywhere but via email, I can’t change any settings....

Def01 error

Hi,I'm having issues completing my account. I have signed up, got my new broadband installed on Saturday the 10th and since then, went to complete my account setup, but i keep getting the def01 code when at the security page asking to setup a securit...

cannot register

Having same problem as many others email verification does not work on trying to register Spent hours trying to sort what should have been a 5 min job. Could someone from Virgin please help resolves this. Thanks