Hello there, We are a new customer and have been trying to verify ourselves on the app however I don't receive the verification link or if I do it says the link has timed out. Would anyone be able to help? I work in tech support for a different compa...
Followed instructions to update email which I verified and now can't log in to virgin media or email.
Hi there,I have been having trouble with Virgin media for the past few months after moving house in August. I have had no issues with the equipment, but due to an error on virgin media's end, I have been unable to set up a new my virgin media account...
Hi,I have recently moved house, and need my new account number adding and old one removing, using my existing email address.Can you please assist.
Trying to register for VM app and online account but I don't know what my area code is for G68 Glasgow? I have my account number on the order email from today but no area code, thanks in advance
Hello, trying to register for the My Virgin Media App, but can’t find any information with my account number or area number. Where would I find this, please? Thank you!
Stuck in a loop trying to login to app, enter email which is accepted, then asks me to enter the unlock screen password for my phone which I enter which then takes me to screen to ask for my email which is accepted then asks me to enter my mobile unl...
I spoke with Virgin media about a week ago and was told that they had set up my account (broadband only) at the agreed offer price for renewal. However, my account on the Virgin Media app is still showing the old (higher) price. Apart from the person...
My virgin media app does not have the online settings option, when I say I do not have the option I literally have the edit password etc page and.biometric page and that is all. if I sign into the desktop version it does not show the my app tab why c...
Ive tried searching everywhere, including links to find 'my cases' to track any updates on my complaints, but my cases are no-where to be found. All i get everytime i search. This is the message i receive bolow. I feel they dont want you to easily ...
