My Virgin Media App
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Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
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My Virgin Media app

Hello, The app says it’s still setting things up. My broadband was installed Thursday so surely it would have been set up by now? I can only access limited info. Is there a problem do you think or is it usually this slow?

Resolved! Registration error DEF01

Hi,i am trying to register to Virgin Media for some weeks now, I am always stuck at the step where I should receive an email that I never receive, or I get error DEF01 message. i called the hotline that told me that there was indeed an issue, which w...

Resolved! Cant access my virgin media app

Every time I go on to my virgin media app it says that come back soon once installed but I have had my services installed on the 1st Feb and the vitgin connect just keeps saying error please try again, I've tried phoning virgin media about this and l...

Password problems

I’m an existing customer of many years but can’t remember the password I used to authenticate nor my phone password! So I can’t access my app or my account because I can’t get past this part and there’s no way of emailing virgin media. Short of drivi...

Cant register

I cant register to make an account to login I have called customer services who said they sent an email link- 4 hours ago haven't received it. Why wont it let me register? is there something I'm missing?

Cannot sign up to My Virgin Media

I have just joined Virgin Media, but I cannot sign up for My Virgin Media online. I get an error saying:We're sorry to see you goNow you’ve left us, we’ve closed your account and you can no longer register for My Virgin Media.I was a Virgin Media cus...

pmagnus by Joining in
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My Virgin Media Account

I havent been able to access my virgin media account/app since joining in September. I spoke to a phone operative but what they tried hasn't worked. Please can someone help? 

Nel_2 by Joining in
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New account not showing

Hi guys,I recently made a new account however after linking to my email which was already a registered account I can only see my old contract on there meaning I can't track the new order/engineer install date ect. Would anyone be able to help?

tins by Joining in
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