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Hello, The app says it’s still setting things up. My broadband was installed Thursday so surely it would have been set up by now? I can only access limited info. Is there a problem do you think or is it usually this slow?
Hi,i am trying to register to Virgin Media for some weeks now, I am always stuck at the step where I should receive an email that I never receive, or I get error DEF01 message. i called the hotline that told me that there was indeed an issue, which w...
Every time I go on to my virgin media app it says that come back soon once installed but I have had my services installed on the 1st Feb and the vitgin connect just keeps saying error please try again, I've tried phoning virgin media about this and l...
I’m an existing customer of many years but can’t remember the password I used to authenticate nor my phone password! So I can’t access my app or my account because I can’t get past this part and there’s no way of emailing virgin media. Short of drivi...
Hi i need some assistance to swap my account number so i can view my account
I cant register to make an account to login I have called customer services who said they sent an email link- 4 hours ago haven't received it. Why wont it let me register? is there something I'm missing?
I have just joined Virgin Media, but I cannot sign up for My Virgin Media online. I get an error saying:We're sorry to see you goNow you’ve left us, we’ve closed your account and you can no longer register for My Virgin Media.I was a Virgin Media cus...
Hi can't sign in so I got in touch Paul Nd sent me a private message but I can't open it any ideas ta
I havent been able to access my virgin media account/app since joining in September. I spoke to a phone operative but what they tried hasn't worked. Please can someone help?
Hi guys,I recently made a new account however after linking to my email which was already a registered account I can only see my old contract on there meaning I can't track the new order/engineer install date ect. Would anyone be able to help?
