Good MorningSimilar to many others on here I am unable to log on to My Virgin Media. Every time I try to log on it asks me to complete my profile, which I do and then it comes up with a problem, code DEF01.I've contacted Virgin seven times now (via p...
Hello i got my virgin put in on the 29th of may and yesterday I upgraded to better wifi and the tv and i got a email saying that i did but it didnt show up on my virgin account and just shows the one i got on the 29th so im just confused does it take...
As a new customer, I cannot believe the shocking support that I have received.I connect the app and I can see my name and a message saying it's being setup. I have my land line and fibre and TV working, but being blocked from various sites (insurance...
I'm returning to Virgin Media after 6 years with Sky, and for the life in me connot get registered on the app or through the website site. The point where it fails is at the password stage, no amount of variation will work although criteria has been ...
I can’t register for a virgin account it keeps saying ‘ Sorry, there was a problem registering that password. Please choose a different one.’ I have tried 20+ different passwords still no luck
I recently moved house with a break in between so have a new account with VM. When I try to login to the website or the myvirginmedia app I get my old, now inactive, account. From reading responses here I understand I need to have someone perform a...
I’m still unable to log in on the app or my online account as I haven’t received a verification email. How do I go about getting a new one sent?Thanks in advance.
Turned off private relay and vpn like it suggested and it just won't let me log in to the apps. Goes to open the authentication window to sign in but closes again straight away for the my virgin media app and the connect app just keeps saying I'm not...
Hi. I'm trying to set up my Virgin media app and I'm wondering if somebody could help me with the area reference for sk7 - There is a reference to it on my Virgin media contract information sheet but it has been left blank.It will not let me sign up...
Hiya,So I have my first VM bill, I’m curious why I’m paying an installation fee when I installed it myself? Can I appeal this? Thanks Emma
