Help with My virgin login

[StitchandGrogu]

Hello there, 

We are a new customer and have been trying to verify ourselves on the app however I don't receive the verification link or if I do it says the link has timed out. 

Would anyone be able to help? 

I work in tech support for a different company but cannot for the life of my figure out what's causing this. 

Many thanks! 

Sammie😃

[Carley_S]

Hi @StitchandGrogu 

Welcome to the community forums 

Sorry to hear you're having issues with verifying your email to set up an online account with us. 
This might sound odd, but bear with me - even though you get this message, can you just try seeing if you can sign in, if you have not made a password for your login at this point, does the system let you perform a password reset which you are able to complete? 

If not, are you using an email that has been used previously on an older account/service with us? 

[StitchandGrogu]

Never had Virgin in the past. 

I have tried to log in then it advises about verification, and then sends an email I do not get. I also do not get a reset password email if I ask for it.

It's peculiar. 

Many Thanks, 

Sammie 

[Alex_RM · Accepted solution]

Thanks for confirming Sammie,

So I can get a few more details from you I've popped you over a private message.

Alex_Rm

[Collywheelo]

I am having the same issue. I cannot login, and also my Account number is not being recognised? 

[Akua_A]

Hi @Collywheelo

Welcome to our community forums and thank you for your first post.

Sorry to hear you are having a similar issue with your my VM login. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this
Thanks,