Account showing old details

[Drake-86]

Can anyone help please.  I started a new contract last month but when I log in to my account it brings up an old account and all those details.  Thanks!

[Megan_L]

Hi Drake-86,

Thanks for using the Community Forums to get this issue with your MyVM details looked into, I am sorry if this has been causing some confusion! I would be more than happy to look into this for you.

Can I ask if you've moved home recently? Or maybe you're a returning customer under a different address now? 

Any further information about this will help us in figuring out what needs to be done on our side 😊

Thanks,

Megan

[Drake-86]

Hi Megan,

I’m a returning customer but have moved address.

Thanks

[Zach_R]

Hi @Drake-86, 

Thank you for expanding and clarifying. I'm going to send you a private message in a few moments so we can take some details and have a look over things.

Please respond to this when you can and we'll proceed from there.

Thanks,