Random phone number showing in account details. Can't change it.
Hi,
I logged into my account to check the phone number and that marketing consent was set correctly but the phone number shown is wrong. It's not a phone number that I recognise. Hopefully this isn't another customers phone number as that would be a rather serious data issue?
I've tried changing it and get a message to say it's been updated but then I refresh the page and it goes back to this random number that isn't mine. It would appear from numerous forum posts that this issue has been going on for a couple of years?
I also wanted to enable marketing calls. I ticked the box, clicked save and it told me I had opted out?! Unticked the box and it told me I had opted out. Ticked it again and was told I'd opted out. It would appear I can only opt out but not opt in?
Is there anyone that can help here? Thanks!
Thanks for coming back to us NeedAUsername.
Let's take a closer look into this for you to see if this can be resolved.
Check out the envelope in the top right hand corner for a private message from me
Thanks,
David_Bn