Managing Your Account - Cable - Page 617

Harrasment & terrible attitude/communications

SET TOP BOX RETURN:After 3 years with Virgin media, my mother passed away. When I went to cancel contract as house rental was finished. The moving house service team on call, when I said no-one would be at property for them to collect, said don't w...

Resolved! Renewing contract

Hi,My current contract is ending on 08/06/2023, after which the price would go up more than £20 extra per month, which I cannot afford. I decided to phone VM to see if they could give me a better deal once my contract ends. They offered me a similar ...

Have left VM and been charged for not returning equipment, but I booked a slot

I left VM on 31st march, booked a slot for 17th April for my equipment to be collected, however, they emailed me that day to say they wouldn't be collecting and to arrange another collection slot. I did this straight away and the earliest date was 12...

Resolved! Hub 4 electricity consumption query

For April, my electricity usage was unusually quite a bit higher ( Fxd energy acc't; no change there) and the only change recently has been from my router to the Hub 4 installed during VOIP installation in March. I noticed that it runs quite warm (t...

Resolved! How to stop unneeded VAT receipts

No longer registered for VAT but the receipts keep coming. I want them stopped. No-one in accounts could tell me how, all they could do was offer different unwanted packages.Please contact me for details of the VAT account to cancel.

Resolved! No welcome email - need area reference code for My Virgin Media

Hi there, I've just signed up with Virgin through a 3rd party (RightMove). I haven't received a welcome email yet, though I managed to get the acc number from RightMove. Could anyone please advise me of the area code for Norwich (NR1)? Thanks in adva...

Billing Issues

Please could a moderator contact me. I have been billed incorrectly every month since I signed up in September. Every month I have to contact you to correct it. I have made a complaint on the form, only to receive and email not answering my questions...

How long does an upgrade take to activate?

I accepted a deal on the phone on Monday, equipment came yesterday, but the new package hasn't activated yet. I'm still on my previous channels and internet speed. Any ideas?

Virgin sales calls

25th April I rang for a better deal on my broadband ever since then my phones been getting hammered with sales calls from VirginmediaI have a brand new contract that I have arranged less than a month ago if I needed anymore services I would have arra...

Bill increase with no prior communication

Hi Has any body else noted that VM have increased their monthly charge without any communication? Mine has just risen by 25.8%. Generally been happy with the VM service. I accepted an 18 month Deal which still has 6 months to run. I checked the cont...

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