Managing Your Account - Cable - Page 642

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Unable to register for MyVM

I've moved and taken out a new Virgin Media contract and I am unable to register for a new My Virgin Media account. I either do not receive the verification email, or when I do receive it, the link is immediately expired.I have been with Virgin Media...

Resolved! No response to logged complaint

Logged numerous complaints re incorrect billing which I had to chase for 7 months. Been promised endless calls back and even at specified times and heard nothing. Continually being fobbed off and no one has contacted me about my complaint. Endless pr...

Resolved! Stressed out with new broadband package

Just been upgraded to a new broadband package and not getting anywhere near the speeds I should. Was also told my ooomph sim is now longer valid so was given an O2 which I also pay for as part of my package. However this morning, I recieved an email ...

Re: Don't waste your time to Cancel via phone or chat !!!

I can totally say that of any company that I have dealt with Virgin Media is by far the worst one. They never return any acknowledgment of correspondenceI have told them umpteen times over the past 3 months I have moved home and no longer live at th...

Poor Service from Virgin

Earlier this week Virgin contractors damaged my incoming cable which left me with no broadband. The big problem is that my heating system relies on broadband but the first engineer visit they can give me is Tuesday of next week. I’ve phoned umpteen t...

RE: Virgin Media Introductory Offer - £200 bill credit or free 43 inch LG TV - Redemption Issues

Hi,I signed up to Virgin Media in August of this year, there was a promotional email sent to me whereby a free 43 Inch LG TV or £200 bill credit was offered by Virgin provided I signed up by the 7th of August. I signed up for the Bigger Bundle + Spor...

Irrelevant, threatening and repetitive emails and text messages from Virginmedia

Virginmedia makes my blood boil. I only stay because none of their competitors is any better. It isn’t just the service outages. They sent me a new home hub about six weeks ago. A week after it arrived, I rang up to complete the installation, whi...

Free gift

Signed up and had virgin fitted in September with a promise of a free 42inch LG TV.Been chasing for month and still no clearer to where this TV is. Complains open and closed. Referrals made and no call backs. Is it standard for virgin to falsely prom...

£100 Amazon voucher not delivered after 120 days.

Hello,Signed up to Virgin Media's M100 broadband offer on 07/03/2022 and submitted my details for the Amazon giftcard however this has not been sent to me. I delayed raising this issue due to not being able access the virgin media account until now t...

I need to cancel a disconnection and cannot contact a person. whats the best way to bi pass autobot

I want to stay as unusual as this sounds, but cannot contact virgin to put this to them; there seems to be no " if you wish to stay click 2" message. How can i contact a person?

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