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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Unable to register for MyVM

I've moved and taken out a new Virgin Media contract and I am unable to register for a new My Virgin Media account. I either do not receive the verification email, or when I do receive it, the link is immediately expired.I have been with Virgin Media...

Resolved! No response to logged complaint

Logged numerous complaints re incorrect billing which I had to chase for 7 months. Been promised endless calls back and even at specified times and heard nothing. Continually being fobbed off and no one has contacted me about my complaint. Endless pr...

Resolved! Stressed out with new broadband package

Just been upgraded to a new broadband package and not getting anywhere near the speeds I should. Was also told my ooomph sim is now longer valid so was given an O2 which I also pay for as part of my package. However this morning, I recieved an email ...

Poor Service from Virgin

Earlier this week Virgin contractors damaged my incoming cable which left me with no broadband. The big problem is that my heating system relies on broadband but the first engineer visit they can give me is Tuesday of next week. I’ve phoned umpteen t...

Prescaj by Joining in
  • 5 replies
  • 0 kudos

Free gift

Signed up and had virgin fitted in September with a promise of a free 42inch LG TV.Been chasing for month and still no clearer to where this TV is. Complains open and closed. Referrals made and no call backs. Is it standard for virgin to falsely prom...

Emma_h92 by Tuning in
  • 8 replies
  • 0 kudos