Managing Your Account - Cable - Page 618

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! double charge for netflix?

Started new bundle [NOV 22] with netflix included in content. No extra netflix charge in that bill. This current bill [DEC 22] charged for november and december for netflix when this should be included in package.Netflix is through virgin not netflix...

Hub 5 Never Arrived

HelloI received Texts that Yodel would be delivering my Hub5 between Christmas and New Year, but it I have not yet received it .How do I chase this up or track what happened?ThanksNigel Venables

Resolved! TV360 and hidden £5 fee

I see I've been charged £5 installation charge for the FREE upgrade to TV360.No mention of this in my invite email. Can I please have this refunded.

Virgin vans

I would like to get in touch with virgin media as I have a complaint about a virgin media van that has come from no where and is taking up two residents parking spaces so that the residents can not get parked at there homes and also the van being cle...

Resolved! Fraudpreventionteam@virginmeadia.co.uk is this legit

Placed an order with Virgin media broadband today. This afternoon I have received an email from webteam@virginmedia.co.uk asking me to send proof of my address and identity to fraudpreventionteam@virginmedia.co.ukis this email legitimate? The subject...

No broadband is available in my flat. I have tried everything.A technician said it is a wire outside

i have no internet for 12 days. I have 3 live tv shows. I could not do them. I was told an engineer will come on 27 Jan 23. I can not wait that long as I lose income and pay penalty and the TV network may cancel my contract. I have made many calls b...

Resolved! Compliments???

Is there anywhere I can post to give compliments and feedback about a technician visit to my home recently? Thanks.

Waiting for over year to recive package to return the box and still been getting billed, sort it out

Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in de...

GDPR Subject Access

Hi, can I have the correct email address to request a subject access request from?I have an ongoing complaint and every time I ask an agent for the address they hang up on me.

Resolved! Bt and sky sports

I have the package that includes the sports channels. What apps on my phone do I need to download to watch them on the go? And if I am to watch them on TV then what are the passwords needed please. I know these are basic questions but you don't get t...

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