davjar
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Re: Contract renewal issues part 2
Tom_W1 Thanks for your reply, I contacted one of the agents on the helpline who has explained why the contract has a different rate and it has not yet fully updated on my account but should be there sometime tomorrow. I am now satisfied that Gareth has in fact sorted matters for me and it will be another day for the changes to be visible in my account. The differences in charges I noted were the result of changes before my current contract expires. Apologies to you and Gareth for the escalated tone, I should have realised the changes might take up to 48 hours to be fully visible. I considered this to be fully resolved now. Thanks and apologies again45Views0likes1CommentRe: Contract renewal issues part 2
Tom_W1, Gareth has not been in touch today and I cant see any evidence that he is dealing with this issue. Since I posted this, unbelievably I couldn't see the contract in my account this morning, VM seemed to have system issues. I can now see the latest contract now it states it was renewed yesterday but the service speed is still wrong, and the charges have reduced from £65 to £44.64 but this is still not what was agreed. If I don't get some contact re this by 2.00Pm today I will call the cancellations team, and tell to cancel any renewal. My main concern is that the bungling I have encountered to date means there is a risk doing this will make matters worse but I am close to the point where I don't care anymore46Views1like1CommentRe: Contract renewal issues part 2
Thanks for your reply, and your advice, which is duly noted. I will ensure I keep all the emailed documents handy, should I get close to that situation. I consider that the renewal is an online transaction and governed by the 14 cancellation right, but I will either get this resolved today, or insist the renewal is cancelled and I will look elsewhere. I have the option to take any Openreach provider so thats a possibility, so VM not the only game in town52Views0likes1CommentRe: Contract renewal issues
Thanks for your reply, good point, I intend to make sure that does not happen. According to my account page my contract has been renewed, its shows the wrong service, for a start and when I click on the tab for more details it tells me that part of the site is down so I can even see what charges have been applied although I expect they are the overpriced level i got in the emailed contract. really losing patience with this27Views0likes0CommentsContract renewal issues part 2
This is a further development to my earlier post. With my contract coming up to its end and the online offers being poor value for money I engaged VM directly 24/03/2025. After discussions with 2 VM reps I received summary documents that had an error, but after a couple of hours the contract document arrived with a increased charge of £9 per month more than I agreed after posting on here got some help from the forum team and then got a new summary 25/03/2025 which I was satisfied with. I thought this was resolved. Think again, after a few hours the same thing happened, a contract arrived with no less than a £30 per month increase over the earlier summary. This indicates a ludicrous, totally uncompetitive charge for the service . I will of course be in touch tomorrow to reject the renewal. I want my current contract to continue its course. I will then look at arrangements to engage with an alternative provider as soon as possible I know I will be obligated to pay any early termination charges but they should for the contact that was originally in place. Anyone had any similar issues and offer advice?Solved134Views0likes7CommentsRe: Contract renewal issues
I spoke too soon, the initial summary documents looked in order, I accepted them and then again a couple of hours later a new contract arrived this time with a £30 increase over what I had agreed to in the summary document. I really am losing my patience with this situation and close to giving up on VM. This is turning into a saga49Views0likes3CommentsRe: Contract renewal issues
Thanks for sharing, based on your experience I am expecting this will take an effort to sort out. I am now inclined to give up and reject a renewal and engage with an alternative and go through the inconvenience of a new installation. Although I accepted an improved VM offer it still did not match what is available elsewhere for less monthly charges.88Views0likes1CommentContract renewal issues
I contacted VM yesterday re renewing my contract. After speaking with two reps I accepted an offer. I received summary documents confirming this within minutes, so far so, so good. A few hours later a contract document arrived but it has a completely different set of charges for more than £9 a month more than I agreed. Annoyingly its not possible to contact anyone online re this. I am very angry to say the least. I now want to reject this new contract and look to engaging with a new provider. anyone else had a similar miserable experience to this?138Views0likes11CommentsRecontract exclusive offer email with broken link
Hi everyone, I am receiving emails re recontract offers at the rate of one or two a week with an invite to click on a link to see a personalised recontract offer but the link is dead and lands on an 'oops -somethings gone wrong' page. What makes worse reading is this is now mid January 2025, and clearly Virgin Media still can't get its email links on recontract offers working since as I have seen similar series of posts going back to April 2024. What a poor and terrible instance of business incompetence. I had hoped to see an attractive offer to recontract as my current package is now poor value compared to VM's offers to new customers. I can also see that competitor offers are financially and service wise very compelling. I have options to connect to the full fibre Open reach service providers so i don't have to stay with VM. Based on comments in past posts I am also going to assume the reality is that the exclusive VM recontract offer will not be attractive anyway. I am not going to make further enquires as I cant see any point based on the past posts here, but will probably take up a competitor offer as I get closer to my current contract end. For your own sake VM get the basics right and don't send emails with deadlinks, it just infuriates customers!!!127Views0likes2Comments