Contract renewal issues part 2
This is a further development to my earlier post. With my contract coming up to its end and the online offers being poor value for money I engaged VM directly 24/03/2025. After discussions with 2 VM reps I received summary documents that had an error, but after a couple of hours the contract document arrived with a increased charge of £9 per month more than I agreed after posting on here got some help from the forum team and then got a new summary 25/03/2025 which I was satisfied with. I thought this was resolved. Think again, after a few hours the same thing happened, a contract arrived with no less than a £30 per month increase over the earlier summary. This indicates a ludicrous, totally uncompetitive charge for the service . I will of course be in touch tomorrow to reject the renewal. I want my current contract to continue its course. I will then look at arrangements to engage with an alternative provider as soon as possible I know I will be obligated to pay any early termination charges but they should for the contact that was originally in place. Anyone had any similar issues and offer advice?
The best advice is they should waver the cancellation charges because they have overcharged you on 2 new contracts and they kept making mistakes. This is their fault. I would make a complaint or contact the CEO Team.
I used to have to deal with the CEO team but not sure that you can do that anymore. They even had a direct phone number you could ring as well until they discontinued that during Covid. Plus the CEO changed around the same time as well.
I would refuse to pay a termination fee because they are at fault.
Last other option is to contact the ombudsman and provide them with the emails with the PDF files and any other screenshots you have or evidence of your correspondents you had with VM the last few days. That should make your case very strong and just say that you want to now cancel your current contract and you do not think it is right I have to pay the cancellation fees for early termination because VM have made multiple mistakes when you was trying to renew your contract with them.
Good luck.
