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SelThom's avatar
SelThom
Joining in
8 months ago
Solved

Contract Renewal

Please can someone from Virgin get in touch. I haven't been able to speak to anybody on the phone or via Chat, it just goes unanswered. 

My contract is due for renewal so I had a look at the offer. I just looked at it then logged out of my account. Then got two emails containing new Contract Summaries even though I hadn't accepted the renewal. Please advise. 

My renewal price is based on exactly what services I have now so I need it confirming this would be the case as I currently have TNT Sports included and if this won't be included then I wish to cancel any renewal you believe I've signed up to just by opening the page and reading it. 

 

  • goslow's avatar
    goslow
    8 months ago

    Many customers have been confused by contract documents coming through simply by looking at a renewal offer.

    Seemingly this is just a shoddy sales tactic to make it look like you have signed up to something

    https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Pre-Contract-Documents/m-p/5560140

    There have also been many other complaints from customers who believed they were signing up to 'the same' package they were on already only to find TNT Sports has been removed later on so you are right to be very wary and check all of the details.

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  • goslow's avatar
    goslow
    Alessandro Volta
    8 months ago

    Many customers have been confused by contract documents coming through simply by looking at a renewal offer.

    Seemingly this is just a shoddy sales tactic to make it look like you have signed up to something

    https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Pre-Contract-Documents/m-p/5560140

    There have also been many other complaints from customers who believed they were signing up to 'the same' package they were on already only to find TNT Sports has been removed later on so you are right to be very wary and check all of the details.

    • SelThom's avatar
      SelThom
      Joining in
      8 months ago

      Thank you. This is exactly what has happened. They have just clarified that TNT has been removed even though the offer states the package remains exactly as it is. Very naughty. Glad I've checked. I'll be moving back to Sky! 

      • archercj's avatar
        archercj
        Fibre optic
        8 months ago

        I am in the same boat and got an 'exclusive' offer email to keep me. it isnt like for like - goes from maxit to mega and excludes TNT plus no mention of my second box or netflix. From bitter experience the last time I renewed and my 2nd box was excommunicated I amstaying well away from such offers.

        I did receive a follow up email and that now pops up with TNT is not include dany more.

  • RonnieV's avatar
    RonnieV
    Joining in
    7 months ago

    Similarly, I have received confirmation that my contract has expired. I selected the contract renewal and have now received new contract details minus TNT Sports channel.

    I would like that those channels back at the agreed price. Can someone contact me to confirm as I am unable to speak to ANYONE via the telephone or Chat Bot.