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dchan52169's avatar
dchan52169
Just joined
12 days ago
Solved

Contract renewal issue

I ordered a renewal of my contract and was quoted a price of £124.64. I received two emails confirming this, including a draft contract. Both stated the monthly fee would be £124.64. 

I have now received a third email with the finalised contract and it gives an incorrect price of £147.19.

Very disappointing, having been a VM customer for 12 years.

How can I get the contract corrected?

  • dchan52169's avatar
    dchan52169
    11 days ago

    Yes, I spoke to the team this morning and hopefully sorted now. Thanks.

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  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    11 days ago

    Hi dchan52169,

    Thanks for your post and welcome to our community.

    I'm sorry to hear there's been some confusion regarding the new contract price.

    Have you spoken to the team since posting? If so, is this now resolved?

    If you have any questions at all, please do pop back to us and we'd be happy to help. 

    • dchan52169's avatar
      dchan52169
      Just joined
      11 days ago

      Yes, I spoke to the team this morning and hopefully sorted now. Thanks.