Forum Discussion

davjar's avatar
davjar
On our wavelength
25 days ago

Recontract exclusive offer email with broken link

Hi everyone, 

 I am receiving emails re recontract offers at the rate of one or two a week with an invite to click on a link to see a personalised recontract offer but the link is dead and lands on an 'oops -somethings gone wrong' page. What makes worse reading is this is now mid January 2025, and clearly Virgin Media still can't get its email links on recontract offers working since as I have seen similar series of posts going back to April 2024.

What a poor and terrible instance of business incompetence. I had hoped to see an attractive offer to recontract as my current package is now poor value compared to VM's offers to new customers.  I can also see that competitor offers are financially and service wise very compelling. I have options to connect to the full fibre Open reach service providers so i don't have to stay with VM.  Based on comments in past posts I am also going to assume the reality is that the exclusive VM recontract offer will not be attractive anyway. I am not going to make further enquires as I cant see any point based on the past  posts here, but will probably take up a competitor offer as I get closer to my current contract end. For your own sake VM get the basics right and don't send emails with deadlinks,  it just infuriates customers!!!

  • goslow's avatar
    goslow
    Alessandro Volta
    25 days ago

    The broken renewal link issue has been going on for a very long time. An alternative possibility is that VM will never make this work as the broken link 'nudges' the customer to phone up where they are compelled to speak to a VM sales agent who will do what they are paid to do and give you the hard sell for the biggest most expensive package they can.

  • Steven_L's avatar
    Steven_L
    Forum Team
    23 days ago

    Hello davjar,

    Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your contract offers and the links emailed out not working. Please could you try to clear your browser's cache or via a different browser and give it another go?

    Kind Regards,

    Steven_L