Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
HiAt February I called to virgin media just to inform them that I will be leaving country at the end of may and current price for broadband is too high (nearly 70£ for 500mbit before rise I was paying around 36£) as I was on rolling contract I could ...
I agreed a new price on a phone call last month and received an email confirmation through shortly after.The next bill was fine - but I've just had a mail telling me my next bill is available and it's £15 more than was agreed. Maybe there are credit...
I had a phone call from the loyalty team following the cancellation notice that I put in. We agreed a new package today at £74 a month for 18 months, with the proviso that next April it could (will) go up. I've just had the contract thru and that say...
On Thur 27 Apr,, I was looking for a new contract & offered various options. I was sent pre contract doc’s for the services I wanted & agreed them30 mins after ending the call I received another set of pre contract docs with different services & pri...
How do I change my virgin media direct debit account details? I am getting no where with the online system
I have tried using two email addresses to register a Virgin Media account, but no one has been successful. that always showed my verification link was expired, and I never receive the verified email on time, I least try to resend the email more than ...
I have recently become ill. I have tried to talk to customer services to reduce the cost but to no avail. What do I need to do? Thanks
Been with Virgin TV & broadband for a number of years, recently went to leave and was persuaded to stay with a new contract of £76.37 a month for the same package i have always been on. 2 x Virgin TV V6 Box, Maxit TV, Sky Sports and Cinema Collecti...
Can anyone help- I have power of attorney for my nan which virgin have record of. I have set up online account but now every time I log in it asks me to verify my details and security question and then logs me back out! It then sends me an email sayi...
trying to order a new tv remote and every time I go through the process up pops this page every time I click on order new remote ? Been like it for weeks driving me mad
