ContributionsMost RecentMost LikesSolutionsRe: DD increase today but no communication on why Thank you Alex, I've just found these replies to my previous post (I am digitally challenged!) but not before sending another today, as I thought it had not been recorded. I really would like you to suggest another but similar package or help in reducing the unclear but seemingly almost 100% uptick on my current contract. As I mentioned, I have hearing problems on the phone, having to ask for frequent repetition. I can't understand why the charges (which aren't clear as they've changed) have gone up by such an unaffordable amount compared to previous increases. Mike Reed Re: DD increase today but no communication on why Thanks, but I did, as usual, receive monthly details of the dd payment as I said.. What I hadn't received as my communication regarding the maturity of my contract until yesterday, just 14 days before that happens. I had hoped to avoid phoning due to my age-impaired hearing and problems have been sorted here in the past. Mike Reed Re: DD increase today but no communication on why I posted here on Tuesday asking for clarification of an increase to my direct debit and questioning the enormous increase in charges. A day later (yesterday) I received the first communication of my contract ending and disparities in prices on renewal. Previously in my 16 years with Virgin, I've received clear and well advanced notification of any changes but not this time. For example, it stated that my current contract was £45.07 whereas I've been paying £42.43 since April, though my contract details still have £39. The reversion rate on that differs from the email reminder sent yesterday, where it appears that my charges will virtually double. As my hearing is impaired, phone calls are problematic, and I would appreciate assistance in clarification and a reduction of my package cost, or maybe a change of package, though our usage hasn't changed for years and our broadband requirements are low (no streaming etc.) I look forward to your help on this, as the forum has been very helpful on a previous occasion. M.A.Reed DD increase today but no communication on why My direct debit paid today was a fair amount more than usual. I was informed of this amount as per monthly advice but didn't know why (extra phone charge maybe?). My billing/contract details still show the amount before the 9% increase in April. I also see that the contract will go up by a 77% increase on this figure (63% increase on current payment from April), which seems ridiculous in the light of past increases. I've received no communication whatsoever on any changes, either to my contract or its cost and can't see from my account what has happened here. Previously during my 16 year tenure with Virgin I've always received advance communication on any changes. Due to impaired hearing, a phone call is a difficult option and a previous enquiry was handled successfully via this forum. The proposed increase on top of the last one seems out of all proportion and our usage has not changed in years. I'd be grateful if you could clarify what has happened and offer suggestions/advice. Thank you, M. a. Reed Solved