How do I change this email address that is located in the 'contract' part of the account? (see picture)I updated my email where I could but I learned during the last contract, I had with Virgin that they use this (pictured) email to send an important...
I’ve recently signed up to virgin media with a student deal, using my o2 number. Since signing up, my mobile number has changed but it is still the same o2 account, just a different number. When I try to change my contact number on the website it jus...
On March 16th 2023, I notified VM that I was cancelling my contract with them after over 20 years as a customer of theirs. This notification was within the cancellation period regarding the increase in costs, and I gave them plenty of notice as afte...
I’m a new customer to VM and have recently signed my contract for M350, While filling out my contract I saw an option to add “VM TV (somthing like that) for free but stupidly I thought they were trying to charge me more.Is there anyway I’m able to ge...
Hi there, Im after some help, I believe Im after a "spotter". I am in the process of service enquires and I need a new infrastructure connection ie gigabite connection for a new 2 bedroom house. The post code cannot be found on the virgin media syste...
After Virgin advised it was putting up charges during my contract I rang on 21/3/23 to close my Account . I spoke to Tony on Retentions who advised that if I did not leave he could offer me a deal of £83 a month for next 18mths (with no loss of serv...
Why is it impossible to cancel your account. I get hung up on, on the phone, the texts are never answered and whats app just goes round and round saying they have lost me. It's an absolute disgrace.
I have just been informed that after adding Sky Sports add-on, "it takes minimum of 48 hours to get our tools updated, so its 32 days minimum, so you can contact us after 48 hrs and give us 30 days notice"Which suggests that it's not a 30 day rolling...
After being loyal to Virgin Media for about 15 years we finally decided it was time to move on.We initially spoke to a VM representative who when we told him we wanted to cancel our service with them started a barrage of security questions, informed ...
HiI joined VM 11 months ago on 18 months contract, it is still 7 months let to run.I told VM today, that I am moving house and would like to move my existing broadband contract to new address which also has VM connection. I understand there is £20 ad...
