cancel
Showing results for 
Search instead for 
Did you mean: 

How to change a 'contract email address'?

Photolunatic
On our wavelength

How do I change this email address that is located in the 'contract' part of the account? (see picture)

I updated my email where I could but I learned during the last contract, I had with Virgin that they use this (pictured) email to send an important staff when the contract is ending or when you request the contract to end. All the most important emails going there. I want to avoid problems at the end om this contract to want to know where should I request this email change. Can you guys help here?

 

2023-07-04_13_39_56.png

 

6 REPLIES 6

Lee_R
Forum Team
Forum Team

Hi @Photolunatic  thanks for posting and welcome back to our community.

I would love to help you your contact details.  I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

Lee_R
Forum Team
Forum Team

Hi @Photolunatic thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R

Hi @Lee_R,

Just to confirm, the email address has not changed in the contract tab.

Are you sure that the issue is solved?

Thanks.

Hi Photolunatic,

Thanks for coming back to us. We do apologise that you email address has not changed. Lee has asked if you could reach out to him via PM and he will respond to your query.

Kind regards Jodi. 

We have done the communication via PM on 4th July as Lee mentioned in the post above.

Thanks Photolunatic,

He has asked if you could go back to him through the private message he sent to you on the 4th of July, he can assist you further. 

Kind regards Jodi.