I left Virgin Media on the 13th July because we moved to an area where there is no Virgin Media service. I sent all the relevant documents to confirm this and received an email to say they would not charge me the disconnection fee of £570 and that it...
My 18 month contract came to an end on 30th Sept. I duly signed in to see what deal I could get and amended my package and placed the order. I've received an order summary email and the Contract Information & Contract Summary documents. In the order ...
I have been on my virgin media app and also on my account, I have been offered the deal on both sites under existing customer deals, received the contract summary sheet both times but it won't give me option to accept on the email and also on the web...
Hi guys, So I took out broadband with Virgin on the 25th of September but delayed the installation date until the 21st of October. My Mrs has an account with Virgin and we requested a cancellation then I took broadband out with Virgin after the cance...
For the last two weeks I have had no landline, no TV, and only intermittent unreliable WiFi. I have reported the issue repeatedly, but none of the tech teams who visited have been able to restore the connection. It seems the repair requires digging ...
HiI have been unable to log into my account for 4 days now. All I want to do is switch games protection/access off so my son can game for a few hours. He has been climbing up walls all weekend. Anyone help? VM tell me all is fully working.
Where to start...?Should I start with Virgin's insane price rises over the last few years?Or maybe the endlessly dropping internet connection?Or perhaps the unclear info of the website regarding changing one's TV package?Or how about the absolute far...
I entered into an 18 month contract in July. I then added Sky Sports. I have now noticed that my monthly charges are going to increase by £100 in October. When I finally got through to someone on WhatsApp I was told that this should have been explain...
Been a customer of Virgin since May last year and have been waiting to hear of any increase to my contract, I check my online account and email regularly and definitely not heard yet. Are people still waiting to hear from them?
Hi, omg i wish i had come on here months ago now!I've been sold down the river too, I received the same offer by direct email from email@em.virginmedia.com on 22/02/23 stating "Open Me For 12 Months of Fee Sky Cinema, *********(my name)".I accepted t...
