Managing Your Account - Cable - Page 549

Got my bill today and there’s a usage charge of £6.99. What is this for please

Why have I got a usage charge on my latest bill

Resolved! Contract renewal issues

Hoping I can get some advice re renewal.I've been quoted a jump from £39 to £74 for my TV (mixit), Broadband (M250) and phone package. Renewals line could only offer a price of £54, but when I click into the Black Friday package upgrade options, it s...

VM Took money from my account after account was closed

Hi,After around 25 years, I decided to leave VM. Gave 30 days notice and disconnection date was 4th Nov. Paid on 15th Oct what I thought would be final bill. Got an email stating latest bill due on 15th Nov. I rang up and they said its fine it won't ...

Renegotiating contract ...advice on what to do

I have spoken to VM and I have just under 7 weeks before my 18 month ultimate volt finishes.If I start a new contract, there is no TNT sports (I have ultimate vold) , and my understanding is that it starts the day I agree and the old contract gets re...

Unable to switch to ebilling

Hi,I have been trying to switch to ebilling for months now so that I don't have to pay the paper statement charge. I have tried following the steps through your website and keep going round in circles. I have changed my communication preferences to e...

Activation Fee

HiWhen renewing my contract I was forced to take a TV package despite having no interest in it, otherwise my monthly bill was goign to double. Which is ridiculous in itself. This forced me to pay a £35 activation fee however I was promised this would...

Welcome Message

Hi Virgin Media Fourms,What a nightmare I have had...I need help. I am moving into my first house on the 1st December. I ordered my Virgin Media on the 13th November. I received my order summary and my 2 documents (CSS and CIS).Recently checked my em...

Contact number won’t update

Usual problem. Account contact phone number will not remain updated and reverts to an old number.

Changing email address

Hi, I would like to register with myvirginmedia but need to change my email address currently on my account to be able to signup. I have tried calling but they were unable to help, are you able to?Thanks

Moving home shambles

Recently moved home broadband and have two major issues. Seem to be going round in circles with customer services.Firstly I cannot log in to my new account as I have same email address (obviously) every time I contact customer services they seem to h...

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

Forum Posts