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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
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  • 30 replies
  • 7 kudos

Removal of contract break charge cap

I believe that until now if, for whatever reason you have to break contract for example you have to move somewhere where VM cannot provide a service, you will pay everything outstanding on the contract - eg if you pay £100/month and have two months r...

Resolved! Compensation Scheme

Hi, Is there an ombudsman to contact re complaints against Virgin Media? We had a complete loss of services for just over a week. Eventually an engineer came out to resolve the problem. The automatic compensation gave just £8.40.Checking the conditio...

old virign debt of £20

i have found  a old virign debt on my credit file of 20 pound when i have contacted virgin they have said my account does not exist and if i was to pay this 20 pound it would go no where am chasing my tail at the minute this is the only thing stoppin...

Old account - viewing

Need to view 2 a bill from an account thats been changed over due to a new contract. Can't see any way to view previous account that was associated with the same email.     [MOD EDIT: Subject title changed for clarity]

Adding Asian mela pack. Activation?

Hi all. Added the Asian mela pack 5 days ago online. Got a confirmation email saying Estimated activation date:Tuesday 11th April 2023.Do I need to reboot tivo for them to show or is it supposed to be automatic as they're not viewable at the moment

Resolved! Temporary house move

I'm shortly moving from my house to temporary accommodation for 6 months before then moving into a new build home. I currently have Virgin fibre optic cable but the temporary accommodation only has a TV coaxial line. I hope to install Virgin fibre at...

daitomo by Joining in
  • 631 Views
  • 1 replies
  • 0 kudos

£6.99 charge on 1st bill

I see on my 1st bill there is an 18+ charge of £6.99. I have no idea what this is for and when I went through the chat for billing, the team said they can't tell me what it's for. I'm a woman in my 60s, I live alone & don't watch porn or gamble. I wa...