@ACS_XXXX wrote: myenvoyHi, my husband is locked out of his account. He is trying to go through the steps to retrieve it and reset his password but it is not working. It keeps saying 'oops we have run into a problem'. We can't find a number to phone...
I live in Bracknell and currently have Virgin Broadband/TV at my flat. I'm soon to move at the end of the month, just down the road still in Bracknell, and wish to retain my Virgin package. When I check my new address typing in the postcode, it says ...
I have recently renegotiated my contract and after being many years with the highest bundle possible (Volt and others) which always included BT sport. I was re- assured by the representative that although it is a new mega bundle I would get the exact...
Have contacted Virgin several times through phone and chat and have been assured that our request for paperless billing has been received and updated on our account..However, each month, we receive another bill. And get charged for it. The link on th...
can't see any way to turn it off in the web portal, how do I do this without engaging in a long phone call to India?Thanks
Dear Forum Team colleaguesMy contract is due for renewal soon and I received a renewal offer by email. I agreed a new contract on 19th Sept, for action on 22nd Sept. I called at the weekend and was told it would be actioned by today, it is not and ...
I tried to sign up to MyVM but got a DEF01 error. No combination of account number and details seems to work. Can someone help me please?
the issue regarding the incorrect missed payments has now been resolved however these still show on my credit report as missed payments (December 2022 and March 2023) please can you arrange to get these removed ASAP as they are currently causing my p...
HiMy contract ends on 22nd December 2023. I'd like to exit early due to many problems ( speed, communication, cost). I thought I read that exit fees were waived until end October 2023, but now I can't find that information. If correct, does this mean...
I have spent most of today waiting for Virgin to reply to either a phone call or Live Chat. I can find no way of emailing them.I want to cancel my contract as they are upping the cost by 50%.Has anyone any idea of how to contact Virgin without havin...
