Hi I recently noticed a default on my credit files for Experian and equifax so I asked virgin to provide me with a subject access request which they said they could not provide as my I’d did not match the name on the account but this account shows on...
Just signed up to virgin broadband but so far the user experience has been horrible. I left the page before signing my pre-contract agreement so I could evaluate other options. I then came back the next day to sign the agreements via the message sent...
Hi there,I'm trying to change my virgin media package as my contract has expired and is now far too expensive for me to continue to pay it, but I'm having trouble getting through to anyone on the phone to arrange this. Any help with this would be app...
Why are the agents so dishonest? At my last renewal I was told I could have a 500mb upgrade for free - I agreed then found that the contract was £3 more than i'd agreed to. I left it as it was a few weeks after.I've now just renewed after a chat wi...
I am now completely fed up!!! I joined virgin media over a week ago now, when I first signed up I typed my email address in slightly wrong by accident. So I contacted the support team at virgin through WhatsApp, they told me they had resolved the iss...
Hi, I am also having the same issue. Wifi start up Box should have arrived yesterday but it didn’t. I now can’t login to my account / contact services as I don’t have an account number. Just an order number and my pre contract agreements. Please co...
Looking to cancel my contract but I have forgotten my telephone password. How can I change this?Is there also anyone able to offer suggestions for easy cancellation. I have been attempting for a while and have received minimal-at-best help from the r...
Hi im new to virgin and I haven't received my welcome email/pack, just lots separate emails so you have to go on the hunt for things,I've account number and area reference etc.i just want a simple summary in one email please. I haven't been told my h...
After being a customer for over 16 years I am almost at the end of my patients.my contract ended on the 15 th of August, was offered via email a promotional offer to renew my contract same deal, less cost. I have tried calling, speaking to several CS...
I have been having a terrible experience with Virgin Media.Virgin Media call centre is useless. I called Virgin Media to join on Thursday (21st Sept. 2023) with my friend's help for broadband and TV. After an hour's call, finally I managed to join V...
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