Someone's Gardner just cut my Internet cable in the garden so I have no Internet now, fix should be quick and easy just to install a connector on the cable. The automated support system just taking me no where in loops.
How can I book an engineer for this please?
Try running a self-test via the online status webpage at https://www.virginmedia.com/help/check/status
Only a cynical person would suggest that this cuts down on call centre traffic, but it may just do so in your case.
Forum TeamHi tysyd2023,
Thank you for your post. We're sorry to hear about the cable in your garden.
We can certainly get an engineer out to see about getting this fixed for you.
I will private message you now to confirm your details.
^Martin
