Resolved! Return Kit not arriving
My VM account ended on 31st March. I have not received the return kit I was promised in order to return VM equipment. When can I expect it to arrive? I asked VM twice but was not told when to expect this return kit.
Forum Posts
Resolved! Oops somethings gone wrong
trying to acess the renewal link bundles/prices ect as is nearly time to renew.cannot do so for weeks now,its not an isolated issue as others have the same problem,please fix.thanks
Resolved! Renewal Links in Emails and texts don’t work
My contract expires shortly and I have received a few emails and texts from Virgin that contain a link to look at my renewal offers. However, when clicked they all take me to a “Oops looks like something has gone wrong” page. If this a known error an...
Referrals award
Good afternoon! I'm having an issue where I’m still waiting for my £50 referral to be paid out. It’s been pending for over 6 months - I’ve contacted Aklamio and they told me it’s down to virgin media to deal with this, but virgin say it’s up to Alk...
Email renewal
I received an email to renew my contract a week ago and I went ahead to renew my contract, I received an email of my contract summary and order summary with an estimated activation date of 8th may, it's now 9th may but there's been no change on my ac...
Contract renewal
I recieved an email 3rd May regarding my co tract ending and that I have an exclusive offer to recontract. I read through the new offer and decided to accept it. I recieved 2 more emails one with the order number and one saying nearly there. I've hea...
Moving Home and Contract
Hi I hope someone here can help me. I’ve been pushed to the edge by VM over the past week and a half. They disconnected me 1.5 weeks early before moving home, couldn’t reconnect me after 4 ‘reconnection forms’ raised, 6-7 different operators assuring...
Landline and deals
So my deal has came to a end and the new offer I have isn't very good, can u have Internet only with virgin media and your landline with a differnt provider? As I'm looking for the cheapest offer as I've decided not to renew with the new offer
Correcting address
I need to correct an address mismatch between my Virgin and O2 accounts, as this seems to prevent O2 from recognising Volt eligibility. The virgin account includes a flat number, which is odd as the property is a single dwelling (the O2 address finde...
Why does my Bill credit keep getting forgotten
I have an on going bill credit on my account after so many problems and so much hassle renewing my contract, so why has it been missed of my bill again
