Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

Lost my Netflix.

Recently renewed my account and lost Netflix. The account is on hold pending payment. Suspect that they disconnected it, then reconnected, but I didnt get sent an activation email. Now seem to be trapped in a loop for the last 20 days and noone seems...

CG1957 by Joining in
  • 3 replies
  • 0 kudos

Resolved! Netflix activation

I’m having a nightmare too. Started a new deal with Virgin at the end of March with Netflix included. Got the activation email sent and clicked on it etc. been using Netflix fine until this morning when I got emails from Netflix asking to update my p...

benbmw1980 by On our wavelength
  • 171 replies
  • 0 kudos

Changing Direct Debit (Already Paid Bill)

Hello,I wanted to change my direct debit date and bank details. I was able to change the date, however when I tried to change the bank details it said that I must pay my existing bill before I can do this. Upon doing this, I received an email confirm...

HarishB by Just joined
  • 1 replies
  • 0 kudos

Cant access my VM account

My husband is the VM account holder for the house. I have a email address. I have recently purchased a Galaxy tab s7 tablet, which I attempted to access my emails through the “outlook” app, I found the instructions to access through a 3r...

Contract renewal (or cancellation)?

Hello,I am coming to the end of my current contract and resolved to either negotiate a new contract or cancel VM services.When I called to cancel ,an agent in retentions tried to find a better deal but was unable to do so and  I was passed onto disco...

Metroman by Joining in
  • 2 replies
  • 0 kudos