Hi there,I used the Refer a friend offer with Virgin Media to get my neighbour to sign up to Virgin Media. He did so on 25th September 2024It has now been more than 60 days and so we should be getting our £50 rewards. I have logged on to the Aklamio ...
I just renewed my contract online ,same price, same package, or so I thought. It was in the details Netflix sub is now one step lower with ads. I understand this is now the standard offering, and it was there in front of me so I'm not complaining ab...
Hi,could someone possible look into our new deal ive done today via whatsapp with a Virgin media person please?I wanted to upgrade our package to exactly the same other then go from 500mb broadband to the 1gig,after going back and forwards for hrs we...
Hi, I have LPA status for a vulnerable 89yo account holder who has VM services and is being charged an extortionate amount by VM.I urgently need to speak to someone to reduce the cost, I'm already registered as LPA with VM, but I don't have a contact...
I rang and reported a cabinet on Saturday 30th November. As I caught my foot on it and ripped my trainer. I was told I would have a call back and still have not. I would also like to know how I process a claim for the damage to my trainers.     ...
Last year you forced me to change my login email address from ntlworld.com to a gmail account.The website recognizes this as my login email.But then states it is not my main account login when I try to view bills.The website refuses to accept any of ...
Hi,I've received a paper bill today (brand new customer). As per the many other people on the forum across multiple threads, I cannot find any option to change to eBilling in My Profile, as My Profile does not exist within the page. I don't wish to...
I made the mistake of doing my renewal on line this time, lesson learned as it was a disaster. Retentions team sorted everything out and were great but one problem remains.My package included Netflix without adds, but VM cancelled it in October in er...
Hi, anyone had any joy getting Netflix working again since moving house? I have raised it with the call centre but nothing seems to be getting done to resolve it. after being told it was a Netflix problem I spoke to Netflix and they confirmed it was ...
I recently moved and and moved my existing Virgin services with me. However since moving I no longer have access to Netflix which is included in my package. It just asks for new payment info. I can’t get anywhere with a solution from the customer ser...
