Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hello!Last year or so, somebody in my shared flat tried to register with my address, as such, I needed to create a new account with a different email address, I figured it probably wouldn't let me try, but, I used the same email address and took adva...
hi, i recently upgraded my package through the website, had confirmation email and it says my orders on its way. however its not been actioned and ive not recieved my sim or broadband speed change. ive gone through live chat and rung customer service...
I have been with VM for years, but today I'm confronted with my TiVo box telling me there's an issue with my account setup, error M63. It seems to not be letting me do anything much, hasn't recorded scheduled programmes, won't let me record.Not what ...
I signed up for a broadband contract in December 2022 and was told that I would receive a voucher of £120 after 120 days of my payment validation. I have not received any e-mail or update since then. Could you please look into this.
I have tried making an account after buying your services for the last 2 days. It keeps stopping me at the password asking me to register a different password but nothing works.I have tried using different devices, different browsers, clearing cache ...
Hi all,Just wondering if there is anything else i need to do to trigger the faster upload speed to my Gig 1 subscription.I rang VM yesterday who told me to just reboot the router which I did. I have a HUB 4 if that makes any difference. Thanks in adv...
2 week ago I was told it was ready to be delivered by exercise and not long now to wait........so its been 6 week not 4 like promised...I am also going to trading standards about this as it appears to be another scam, if not sorted I'm definitely goi...
Hi, I'm also in a very similar situation. I have recieved two emails after signing up with Virgin broadband but in the documents that were attached it left the account number and region sections blank. I really need this information quickly to sort o...
I have a similar issue. I want to unlink my daughter's Netflix account from my virginmedia account. I spoke to VM who told that Netflix would have to do it. So, I spoke to Netflix who told me that only VM could do it ! It seems to me that Netfl...
Hi,i have been trying to sing in to my account but every time it says that i haven't confirmed my email address yet. Please check your inbox for a message called 'Verify your My Virgin Media email' and click the link in the email. But I haven’t recei...
