Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

virgin not honouring contract

hi, i recently upgraded my package through the website, had confirmation email and it says my orders on its way. however its not been actioned and ive not recieved my sim or broadband speed change. ive gone through live chat and rung customer service...

bobh2 by Joining in
  • 1 replies
  • 0 kudos

Account not setup (M63)

I have been with VM for years, but today I'm confronted with my TiVo box telling me there's an issue with my account setup, error M63. It seems to not be letting me do anything much, hasn't recorded scheduled programmes, won't let me record.Not what ...

Re : Voucher

I signed up for a broadband contract in December 2022 and was told that I would receive a voucher of £120 after 120 days of my payment validation.    I have not received any e-mail or update since then.  Could you please look into this. 

Dodo12 by Tuning in
  • 2 replies
  • 0 kudos

Can't register password

I have tried making an account after buying your services for the last 2 days. It keeps stopping me at the password asking me to register a different password but nothing works.I have tried using different devices, different browsers, clearing cache ...

jessd1 by Joining in
  • 2 replies
  • 0 kudos

Resolved! New upload speed (105mb)

Hi all,Just wondering if there is anything else i need to do to trigger the faster upload speed to my Gig 1 subscription.I rang VM yesterday who told me to just reboot the router which I did. I have a HUB 4 if that makes any difference. Thanks in adv...

Router Status.jpg Speedtest.jpg Upstream.jpg
ALTiD by Joining in
  • 19 replies
  • 0 kudos

Free xbox s 2023

2 week ago I was told it was ready to be delivered by exercise and not long now to its been 6 week not 4 like promised...I am also going to trading standards about this as it appears to be another scam, if not sorted I'm definitely goi...

Account Number

Hi, I'm also in a very similar situation. I have recieved two emails after signing up with Virgin broadband but in the documents that were attached it left the account number and region sections blank. I really need this information quickly to sort o...

Email verification

Hi,i have been trying to sing in to my account but every time it says that i haven't confirmed my email address yet. Please check your inbox for a message called 'Verify your My Virgin Media email' and click the link in the email. But I haven’t recei...

Turki by Joining in
  • 7 replies
  • 0 kudos