Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsNetflix Activation Hi Everyone, I’ve got Netflix free as part of my package but I never received an activation email. I was already a Netflix customer at the time I moved to virgin media. On Sunday I spoke with Virgi...SolvedHelp required My Virgin/O2 account has been compromised and linked to an unauthorised email address. Despite repeated calls and emails, nothing has been resolved and the account remains insecure. I’m extremely d...Different account number, same email address. I signed up for broadband last Friday, but when I received the confirmation email, it was for the wrong address, long story short, the subscription had to be cancelled and a new one started. However,...Account Number Hi, I have recently joined Virgin Media when moving into my new house however am unable to access areas such as My Virgin Media because I was never sent my account number via email or in a physical ...SolvedVirgin not picking up a new build address but picks it up on the business page I had been with virgin from 2011 to 2024 when we eventually moved into our new build house. The virgin boxes and everything are already installed in this property, however when I wanted to switc...Closed my account but virgin not available at my new address Hi, I have recently moved house and wanted to take virgin with me, but this isn't possible. So, I have closed my account Oct 10th and had to send proof of my new address to have the early cancellat...Pre pay return package not received. We’ve recently left virgin and despite saying they will send a prepay package to return kit nothing has been sent. Has anyone else had this? Where do we send it I don’t want to get charged but I have...Netflix Hacked I’ve recently had my Netflix account hacked and tried to get it sorted with Virgin Customer Services as I paid the bill through Virginmedia. This was a nightmare so I’ve told them to just cancel the...Can not log into VM/O2 account For nearly two months (since 26th August) my 81 year old mother's VirginMedia/O2 account has been locked following fraudulent activity on her O2 mobile (cloning, we suspect). While the O2 mobile par...Help !! Going back to August when I renewed my contract online and then had a bill which should have been £40 it was triple that!! After numerous phone calls and what seemed like weeks of back and fore with...
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