I’m still in contract and want to work out if I can move my services to a different address when I move. My new address is also in contract so I was hoping to gift the remainder of mine to my sister, but don’t know if this is possible. Anyone have an...
So I moved house took my full account with me-this included netflix, since I moved and got a new account number my netflix isn't working. I have had this issue since I moved on 22nd October I have spoke to customer services several times was promised...
Please can you help. My mother called VM today as my father has been taken into a care home. Currently the account is in my father’s name and she has authority over the account. My mother wanted to transfer the account into her name, downgrade the...
So I switched over to VM and everything that could go wrong has gone wrong already . VM seem absolutely criminally useless.Even switching to VM was an ordeal trying to understand the customer service agent.It was agreed I would keep my landline numbe...
Ashleigh_CThe M250 Broadband service was unexpectedly terminated on Saturday 02 November 2024 at 24:00 hours (end of day). Virgin Media Chat on Sunday 03 November 2024 says there is no fault, Broadband service has been terminated by Virgin Media, and...
After the experiences of Virgins customer support (quickly add telephone/WhatsApp support and not on here) I said i would never renew again now that CityFibre is in the area.I pay £94 for Maxit which includes Sky sports/cinema, TNT, 2nd box, Gig1, UH...
I am paying for the bigger combo with movies package. When customising my bundle I was informed that my bundle included a Virgin 360 box and chose to pay £10 per month extra for a 360 mini box. However, when my broadband was installed on Saturday the...
How can I start the cancellation process as a result of inadequate service? In the few months that I've been a customer I've experienced regular outages, and this is not acceptable as I work from home.
Hi I placed an order for a new router on the 31st of October, with an estimated delivery time of 5 days. The box hasn't arrived yet and I have just realised I never received a confirmation email. However the order definitely went through (I got the "...
I signed up 28th october, with the email saying box would arrive est 31st. havent received anything as of yet and no email regarding my account number so cant chase it up over the phone.
