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isaac5's avatar
isaac5
Just joined
12 hours ago

email

I also ordered my new broadband with the wrong email address. Meaning I can't confirm the Wi-Fi or receive anything Virgin Media promised, and I need this issue resolved. I have tried to use the chat but they won't help 

2 Replies

  • isaac5's avatar
    isaac5
    Just joined
    12 hours ago

    I bought wifi and entered the wrong email address on purchase. I tried to fix through online help assistant but it doesn’t appear to have worked. I can’t access account number

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      8 hours ago

      Hi isaac5 & AndreC 👋.

      Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with a spelling error. So that we can assist you we will need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina