Managing Your Account - Cable - Page 635

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Cancel contract at end of current one

How much notice is required to end contract

Direct Debit Hell

Dear Virgin Media staff, hello, customer of over 20 years, ex-employee. I updated my direct debit information recently as I changed banks. You failed to take payment and then charged me a late payment fee. So I paid the 19 August bill with a credit c...

DEF01 Error

Hi allI have been trying to reset my account details so i can login to the, my virgin media on the website, and keep getting this infuriating error message, are there any work arounds. im using Edge browser

Wrong email

Hi, I seem to have used the wrong email address to register my account so I can't access my account.

I can't set up an account (Code: DEF01)

Despite numerous attempts virgin won't let me set up an account, I keep getting the "come back again later" message and the DEF01 code. I have had no access to TV via the new box for the past 3 days, and when I look it seems to say I won't get anythi...

Resolved! Customer service

HI, Im not really sure how im meant to contact customer support about an issue with my bill? I go on the website and just get sent in circles with no obvious number or chat function available.My main issue is my first bill is about to come out but wh...

Cannot access My Virgin Media due to multiple accounts

Hello VM! I am a VM customer for 9+ years. I am faced with an issue that looks beyond Customer service first-line help-desk. Recently, after my old account was closed and a new account opened, I am not able to access 'My Virgin Media' on the VM websi...

Mis Sold on Whatsapp

My Ultimate Oomph contact came to and end and without contacting me to inform me my bill went up to £147 a month. Naturally I wasn't too keen so I contacted Virgin and I was offered a new package with 1GB internet, freeview, hub 5 and a sim. I didn't...

Last name spelled wrong

Hi,I recently purchased a broadband contract online. When I received the contract and went to set up my online account, I realised my last name was spelled incorrectly on the contract (Sahis instead of Salis)I had to use the incorrect spelling in ord...

Incorrect higher monthly fee

About a month ago, I spoke with an advisor about activating the Volt service, which is advertised as a free benefits if you are O2 and VM customer. The advisor told me that he had to change my package to be able to activate it. We agreed that the fee...

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