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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

Direct Debit Hell

Dear Virgin Media staff, hello, customer of over 20 years, ex-employee. I updated my direct debit information recently as I changed banks. You failed to take payment and then charged me a late payment fee. So I paid the 19 August bill with a credit c...

howarthc by Tuning in
  • 5 replies
  • 0 kudos

DEF01 Error

Hi allI have been trying to reset my account details so i can login to the,  my virgin media on the website, and keep getting this infuriating error message, are there any work arounds. im using Edge browser

Paul6819 by Joining in
  • 1 replies
  • 0 kudos

I can't set up an account (Code: DEF01)

Despite numerous attempts virgin won't let me set up an account, I keep getting the "come back again later" message and the DEF01 code. I have had no access to TV via the new box for the past 3 days, and when I look it seems to say I won't get anythi...

Robert33 by Joining in
  • 5 replies
  • 0 kudos

Resolved! Customer service

HI, Im not really sure how im meant to contact customer support about an issue with my bill? I go on the website and just get sent in circles with no obvious number or chat function available.My main issue is my first bill is about to come out but wh...

RyanD27 by Tuning in
  • 1 replies
  • 0 kudos

Mis Sold on Whatsapp

My Ultimate Oomph contact came to and end and without contacting me to inform me my bill went up to £147 a month. Naturally I wasn't too keen so I contacted Virgin and I was offered a new package with 1GB internet, freeview, hub 5 and a sim. I didn't...

Hayden72 by Tuning in
  • 7 replies
  • 0 kudos

Last name spelled wrong

Hi,I recently purchased a broadband contract online. When I received the contract and went to set up my online account, I realised my last name was spelled incorrectly on the contract (Sahis instead of Salis)I had to use the incorrect spelling in ord...

Incorrect higher monthly fee

About a month ago, I spoke with an advisor about activating the Volt service, which is advertised as a free benefits if you are O2 and VM customer. The advisor told me that he had to change my package to be able to activate it. We agreed that the fee...