Forum Discussion

KeyserSoze85's avatar
KeyserSoze85
Joining in
22 hours ago

Not Received Returns Packaging for Equipment

Hello,

My services were disconnected on the 13th June and I've since received a letter asking for the router equipment to be returned, otherwise I'll face a fine, however I have not received any packaging from Virgin to be able to return this equipment.

The chatbot just directs me to a page that doesn't work - https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack

Is anyone able to help me out here in getting some packaging sent out?

Thanks!

returns

3 Replies

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    19 hours ago

    Hi KeyserSoze85,

    Thanks for your post and welcome to our community.

    We're sorry to hear you haven't received the packaging, and that the site isn't working to order this.

    I'll pop you a private message now so I can help.

    Please look out for the envelope in the top right of the page and pop back to me when you can. 

    • KeyserSoze85's avatar
      KeyserSoze85
      Joining in
      14 hours ago

      Hi Vikki_M, 

      I've hit reply to you on the private message but it looks like it isn't sending. Can you confirm whether you have received anything from me?

      Thanks!

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team
        12 hours ago

        Hi, no I haven't received a private message response. Could you try this again please?