Lied to by live chat
I was cancelling the contract for my uni sharehouse. I was on the live chat to the support people and I asked if they could cancel at the earliest date when there would not be a disconnection fee. They did the 27th of June and I said ok. A few messages later they said I would need to pay a fee. I then asked a few times if they could move the date back and was ignored but then they said I wouldn't need to pay a fee! Now an email has come telling me I do need to pay.
It says I can send some documents to confirm I have moved to an address that has no coverage by virgin media but as it is my parents house all the documents will be in their name as they pay the bills. If anyone has any ideas as to what I can do to not pay, it would be greatly appreciated. Thanks in advance.
Kind regards.