Returned Hub 3 – Serial Number Mismatch & Coaxial Cable Query
Hi all,
I recently returned my Hub 3 to Virgin Media as requested. However, I noticed that the serial number mentioned in the return email did not match the one on the device I actually had. To be safe, I made a note of the correct serial number and called Virgin to flag the discrepancy. I was told that a notice was raised for the warehouse team to be aware of this.
Has anyone experienced something similar? I’m just a bit concerned this might cause an issue down the line, even though I followed the correct process.
Also, I included the white coaxial cable that was connected to the wall outlet along with the hub. I wasn’t sure if that needed to be returned, but wanted to send everything that came with the kit. Hopefully that was the right thing to do — can anyone confirm?
Appreciate any reassurance or advice. Thanks in advance!
Had a few messages back and forth with Molly_T and the router is on it's way back to the Virgin warehouse and I was told that any charges on my account regarding the equipment have been removed. So thank you.