I always go through my virgin media account to get to my email. I have never had a problem with doing this on my Fire before a recent holiday. The Kindle works fine and I can search. After a few days of not being able to access Virgin media I did try logging straight into my email and that did work but there may be occasions on holiday when I want to log into my account.
Have you got a phone you could use instead?
Thanks. Yes I can use my phone but I'm old and the kindle at least has a bigger screen
Forum TeamHi woodway 👋.
Thanks for reaching back out to us, sorry to hear that you are having issues with email access. Could you please clarify a little further into your issues as they are not coming through in a way that would suggest an ongoing issue that you are having.
Are you facing issues with logging in whilst on holiday only or where you have been on holiday and the issue remains when returning to the country?
What error codes or messages are you facing when trying to log in and what actions have you taken so far along with attempting to log in on other devices.
Please let us know.
Hi
There are no error messages. virginmedia.com just will not open. The problem is still the same now I am at home. I have no problem logging in on my laptop whaich is what I am using now. As I said I did get into my email on holiday by going stright to my mail but I prefer to go via my account
When was the Browser on the Kindle last updated? It may be too old ?
It is an old Kindle but I have no other problems with it and updates are installed automatically when wifi is on
I'll check my old Kindle and get back to you.
