Oops somethings gone wrong

[andy114]

trying to acess the renewal link bundles/prices ect as is nearly time to renew.cannot do so for weeks now,its not an isolated issue as others have the same problem,please fix.thanks

[David_Bn]

Thanks for reaching out to us @andy114, and welcome to our Community Forums!

Sorry to hear of the issues you've experienced with the renewal link.

I'd be happy to look into this for you to see what is available to you.

Check out the envelope in the top right hand corner for a private message from me

Thanks

David_Bn

[andy114]

hi [REMOVED] .looking to renew but unable to view,many thanks .options for me thanks Andy

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Carley_S · Accepted solution]

The forum team member will support you further on this @andy114 

Please check your private messages to continue their support regarding this. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 
 

[andy114]

hi Carley_S,could you please fix the web page so as to view my options/price/bundles for possible renewal please,"Oops somethings gone wrong" for over a month is not acceptable,many thanks andy

[Carley_S]

Does the email say 'Claim your exclusive offer'? If so, we're aware of an issue with these links being sent to customers whose contracts are not up for renewal yet and so the link does not work for them. This is now being investigated by the relevant team. 

When your contract is due to end we will notify you with an End of Contract Notification and some deals that are available at the time. My apologies for any inconvenience and confusion this may have caused.

Should you have any further queries regarding your available deals at this time, please respond to the forum member already supporting you on this issue through private message. 

[andy114]

many thanks Carley,i will wait for the end of contract notification to view the links,thanks andy

[SandraWoo]

Hi Carley, I, like many others keep getting emails with my exclusive offer to renew my contract but the links never work. My contact expires on 24/6 so I’ve started looking at other provider deals but of course I don’t know what the comparison is to stay with Virgin. Do you know when I can expect an End of Contract Notification?

Thanks

[Sabrina_B]

Hi @SandraWoo 👋.

Thanks for reaching out to us, apologies for the issues that you have been facing with exclusive deals, we are aware of an issue and looking to get this resolved ASAP. You can start looking into what deals are on offer for you with our retentions team 📞 0345 454 1111, menu options 1, 4 & 4, and will be due your end of contract notification 30 days prior to your contract ending.

Sabrina

[Anonymous]

I continuously get the same "Oops somethings gone wrong" pop up message accross all my devices when trying to access promotional deals or renewal links sent to me direct from Virgin Media. So, then I go through the dreaded rigmarole of calling the God awful customer advisors, who are none the wiser about the original link or its purpose and are more concerned about upselling me an unwanted O2 sim instead! Any ideas about how to rectify this?