Broken Answerphone

[Roger123]

Virgin Media, in all my 40 years in business, are the MOST despicable, lazy so-called internet providers. My ANSWERPHONE, which is sending all 'calls to VOICEMAIL, has been broken for weeks but instead of my trying to get a technician to deal with it, I have been 'fobbed' off and/or totally ignored whilst waiting for a 'Manager' to come to the phone (waited one hour). I am STILL no nearer having my ANSWERPHONE repaired. Can anyone help?

[Roger123]

How many times do I have to REPEAT this? My ANSWERPHONE is BROKEN and I CANNOT RECEIVE MESSAGES WHEN I AM OUT! WHEN WILL YOU DO SOMETHING?

[Matthew_ML]

Hey Roger123, thank you for reaching out and I am sorry to hear this.

From checking I can see you are in PM with my colleague already please do reach out to his last PM and he would be more than happy to look into this for you. Cheers 

[Roger123]

I AM STILL WAITING FOR SOMEONE AT VIRGIN MEDIA TO GET IN TOUCH WITH ME ABOUT MY BROKEN ANSWERPHONE!  I AM NEW TO THIS. NOBODY CAN LEAVE A MESSAGE FOR ME WHEN I GO OUT!

[Ayisha_B · Accepted solution]

Hi @Roger123,

Steven has been helping you via PM and will provide an update when he has one. 

Thanks

[Roger123]

Today, Wednesday, the 22nd November, 2023, a CONFIRMED (by Virgin Media) APPOINTMENT by their engineer yet again 'BACKFIRED'. I waited all day from 1pm to 6pm and again a 'no-show'. No telephone 'call to apologise, no nothing. I require a remuneration of £29.15., for the second time. This £29.25. should be CREDITED to my account. 

[Paul_DN]

Hi Roger123,

Thank you for reaching out to us in our community and welcome back, sorry to hear an expected Technician didn't turn up, what was the appointment for?

Regards

Paul.

[Cardiffman282]

While the VM forum team works its magic here are some musings on the USE OF CAPS LOCK. 

[Roger123]

How do I get a refund for 'no-show' of Virgin engineer?

[Michael_JK]

@Roger123 Please keep the conversation in one place to avoid confusion. 

A member of the forum team will respond soon.

[Molly_T]

Hi Roger123👋 welcome back to the community! Thank you for posting. 

Sorry to hear about these issues with your answer phone. In order to take a closer look and offer further support I will send you a private message to confirm a few pieces of account information to offer further support with this. 

You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞