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Possible cross line fault

Does anyone know how I can get my complaint solved? I have been charged several times for landline calls I have definitely not made, I do not own a landline phone and have not had any type of phone plugged in to the Virgin media socket. I’ve had seve...

Kated by Joining in
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  • 1 replies
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Unable to make outbound calls

Since having virgin installed recently I have been unable to make outbound calls on the landlines, incoming calls are fine. Phone is plugged into the router. Please advise

gcowp77 by Joining in
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GU21 landline issues

A couple of weeks back I noticed a couple of reports of Virgin landlines not working in the GU21 area. Both my landlines (connected via ntl wall sockets) died around the same time. I figured that there must be some problem with the local exchange and...

les_a by Joining in
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Switchover

For a few weeks now our landline phone's not been working. I assumed the phone needed replacing, so bought a new one yesterday. On setting it up, I found I was unable to make a call - no dial tone at all. After some time in conversation with VM guy, ...

LANDLINE STRAIGHT TO ANSWERPHONE?

LANDLINE is going straight to answerphone and I do not know how to access to change or remove this feature.Weird thing is that I can still make outgoing phone calls with no problem.Anyone with any ideas please?Many thanks in advance!

Resolved! Porting BT number to VM - New Contract

I am considering taking out a new Broadband + Home Phone contract with VM, bringing over my current BT number. The online form allows me to request this at time of ordering, however, my preference is to start the porting process after my broadband is...

gilbo2 by Dialled in
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  • 3 replies
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Home phone has never worked

Started new contract with VM on 12/02/2024, since then home phone has never worked.  Prior to contract start date, text sent to me saying I was getting a new phone number.  No dialing tone and no calls in or out available.  Reported to CS (Priyanka) ...

TWhite1 by Joining in
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  • 7 replies
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