Solved
No Dial Tone
My landline has stopped working, how do I report a fault, there is nothing on the website for logging this issue.
Sorted, switched the line over to VoIP.
Forum Discussion
5 Replies
- Robert_P
Forum Team
Hello rabkerr
Sorry to hear of the landline issues experienced, we appreciate you raising this via the forums.
Can you confirm if the landline works via a wall socket or the Hub? If it is the Hub, are you experiencing any other service issues with your broadband?
If it is the wall socket, can you try a different wall socket and if possible a different phone and let us know if either of these resolve the issue? Wall socket, tried another phone. How do I book an engineer ?
- Molly_T
Hi rabkerr 👋 welcome to the community forum! Thanks for posting.
Sorry to hear about these issues with your landline service. We will need to take a closer look at the account to see if there's any known fault or outage affecting your service, and help get an engineer booked in if needed.
I will send you a PM to confirm a few details and offer support. Please keep an eye on your Inbox 📩 in the top right corner of the page for a message.
We can then return to this public thread with an update when possible. Thanks for your patience in the meantime. 🌞
- Molly_T
Hi all 👋 Just returning to keep this public thread updated.
Thanks to rabkerr for PMing with me 📩 we got all the details needed to run some testing and have since booked in an engineers appointment to get this sorted.
Hope the appointment goes well! Let us know if you need any further assistance afterwards.
Wishing you all the best! 🌞
Sorted, switched the line over to VoIP.
