Forum Discussion

rabkerr's avatar
rabkerr
Tuning in
16 hours ago

No Dial Tone

My landline has stopped working, how do I report a fault, there is nothing on the website for logging this issue.

3 Replies

  • Hello rabkerr

     

    Sorry to hear of the landline issues experienced, we appreciate you raising this via the forums.

     

    Can you confirm if the landline works via a wall socket or the Hub? If it is the Hub, are you experiencing any other service issues with your broadband?

    If it is the wall socket, can you try a different wall socket and if possible a different phone and let us know if either of these resolve the issue?

  • Wall socket, tried another phone. How do I book an engineer ?

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team

      Hi rabkerr 👋 welcome to the community forum! Thanks for posting. 

      Sorry to hear about these issues with your landline service. We will need to take a closer look at the account to see if there's any known fault or outage affecting your service, and help get an engineer booked in if needed. 

      I will send you a PM to confirm a few details and offer support. Please keep an eye on your Inbox 📩 in the top right corner of the page for a message. 
      We can then return to this public thread with an update when possible. Thanks for your patience in the meantime. 🌞