No Dialing tone
Hello
I have had no phone line service now for approximately 12 Days. An engineer came out Thursday last week to sort out the problem. I was told that the phone line service had been closed because I have requested to end my services with Virgin Media. I am now serving the 30 day notice which ends on the 23rd November, so it appears you are going to close down the phone line before the end of 30 days notice? If this is the case and the phone line is not reinstated or I don't get a refund for loss of service then I will be making an official complaint.
This 'instant phone disconnection' on giving notice to cancel has been mentioned quite a lot on here recently. Your service should continue in your last 30 days.
You, therefore, have a phone fault caused by VM so you should be eligible for compensation
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
You should start keeping a detailed record of events (dates, times of all calls, messages, texts etc. along with any missed appointments and failed appointments where someone turns up but no work was carried out). Keep the record in a timeline format with links from the timeline to each piece of recorded evidence. This will make it easy for you in the future to put forward a case to arbitration for the correct compensation, should that be necessary.