Forum Discussion

moodli12's avatar
moodli12
Joining in
13 hours ago

Landline - no dial tone

Since 18 June there has been no dial tone on my landline handsets.

I have done all the tests recommended on your website:

All phones are connected and fully charged.

I have tested the equipment by unplugging all phones from the telephone sockets, then plugging a working phone (not cordless) into the main phone socket. There is still no dial tone so I am unable to make any calls.

If I try calling the landline from my mobile it just beeps three times then disconnects the call.

The landline is connected via plug socket.

Service status on website does not indicate any landline issues in my area.

Please can I book an engineer?

2 Replies

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    13 hours ago

    Hi moodli12 

    Welcome back to our forums, and sorry to hear you have not had a dial tone since 18 June. We can understand your concern, and we want to do our best to look into this for you. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      10 hours ago

      moodli12 No problem at all. Please let us know how the appointment goes and if you need any further help 😊