Telephone disabled in new Hub 3
I recently received a replacement Hub 3 for one that was showing a solid red light, but I've just discovered that the phone is not working. History, the red red light appeared on the old Hub 3 about Jan/Feb 2024 and it came with some WiFi issues intermittent loss of signal/slow down in speed/loss of internet. So I brought myself a router and switched the Hub 3 to modem mode. And everything worked. This year my contract was up in May and I finally got around to getting a replacement. The first one to turn up was damaged in transit (There was something loose inside the Hub). The second turned up I plugged it in changed the password and switched to Modem Mode. And then I went away on holiday. Today I go to use the phone and no dial tone. Signed into the Hub settings and it says Telephony (Disabled) Is that because the Hub is in Modem mode, or is there another problem? Thank you for your help
Scam mobile calls from India on landline
I have started receiving a lot of calls from supposed UK mobile numbers (a different number every time), 20 calls to date, all between 09:00 and 17:00 Mon-Fri. Initially we answered the calls as we did not know who was calling, lately we have just let them go to voicemail. When you answer the phone it is always someone saying they are from Virgin Media and that there is an issue with the broadband connection, when challenged to tell me who I am and where I live they immediately hang up. The calls are from a call centre, you can hear the chatter in the background and appear to be from (I'm guessing) India or similar. It is very annoying and worrying as my wife's parents are both nearly 90 and not very well and they are normally the only people who ring us on the landline - we don't give the number out anywhere as we use our mobiles for everything - it stresses my wife as soon as the phone rings before you can see who the caller is. How can we stop these people calling? It is obvious that they are international calls and that the numbers are being spoofed and changed every time, so it is pointless blocking the numbers as they never repeat. 07850 0914xx, 07938 5829xx, 07775 8906xx 07891 3825xx, 07786 5401xx, 07815 7318xx, 07891 4093xx, 07847 4772xx, 07514 9048xx, 07803 4932xx, 07548 0010xx, 07399 6596xx, 07901 3336xx, 07425 0149xx, 07595 2257xx, 07835 2450xx, 07557 2382xx, 07710 8234xx, 07886 2952xx, 07956 6167xx. p.s. Member of TPS already. [mod - numbers edited in case innocent numbers being spoofed]
How to get compensation for non-working home phone?
My 91 year old mother's home phone has been out of order for 2 days now. She's very vulnerable & I have no other way of contacting her. Virgin have still not fixed the issue, & I've tried for 30 minutes to actually get through to a HUMAN BEING on their useless customer service line, but it's just one chatbot after another, & each one of them puts the phone down on me & sends me a text which is nothing to do with my query! I want to know: A) How to claim compensation for my mother's loss of service - her landline is very expensive - and B) How to make a complaint about Virgin Media's appalling customer service? I tried the complaints form on this website but it doesn't work; none of the fields after the first 2 could be completed. How convenient! 🙄 I'd be grateful for any ideas, thanks!
Caller ID not working following Engineer visit
Although we do not use the landline too much these days, I have noticed that since the engineer visit last month the 'Caller ID' service does not appear to be working and wonder if the visit has affected it. I shall be pleased if you will advise how I can reinstall the service. Thx CarlLandline number not ported!
I recently ordered a package phone and broadband at the start of January. I was told it will take 7 days to port my landline number from Vodafone. So i took the 12th January as my installation date. I made the lady aware that i use my landline for my business and it is diverted to my mobile as i am a sole trader. On the 12th January, i got my broadband hub through the post. The broadband was up and running but they had given me a new number. I rung virgin again and asked what was going on. THEY HAD NOT EVEN REQUESTED TO PORT THE NUMBER FROM VODAFONE OR EVEN TAKING OVER THERE BROADBAND SO I HAD 2 PACKAGES NOW. She then requested the port from vodafone and to take over my services from them. I was told this would be completed on the 22nd January (today). Today morning i called myself from the virgin landline and it called my number from the number i was porting so i thought all good. I rung virgin to activate my call divert and when she asked me for my number, i gave my number that was ported and she said thats not the right one. THE NEW NUMBER FROM VIRGIN WAS BACK ON FOR SOME REASON. I called myself again from my virgin landline and it was the new number from virgin and not the number that was meant to be ported (although this was not the case a few hours earlier). Now they are investigating what is going on and my number that should have been ported shows as "number not valid" when i try calling it. What could have gone wrong? I CANNOT afford to lose my number and i am now losing business due to this problem. Any help would be much appreciated as i need this sorting out ASAP.No dialing tone to home phone landline wall socket 4 days.
Hello There is no way to contact customer services on here anymore via chat. I have no landline now since 4 days. I tried to report it online i was promised engineer on thur 21st March he came stated he doesn't fix landlines someone will come in the morning, on fri 22nd. No one showed up. I chased up online after going around in circles trying to find webchat support, this now seems to have been stopped? I was assured it is being looked into. Now you can not report anything online. I was promised a call back this never happened. Virgin have fixed the landline to the reception area of my building which also has a wall socket, but have failed to fix mine. This is a landline plugged into the wall. Very frustrated.
