Porting landline
Hi, I've been with Virgin Media for several years, having a landline, TV and broadband provided by them. I've recently moved home, and the service has been moved over. The property I have moved to has a telephone number that I would like to keep, I'm happy to give up my previous number. I requested that it was ported over a few months ago, however I'm still waiting. I have tried several times to contact VM regarding this with no success. Even raised a complaint with no feedback after 2 weeks. How do I raise a request to get the number from my new property, currently with BT ported over. Virgin Media's customer service is currently beyond poor.
Old Landline Box inside
I have an old analogue phone line socket I would like removed as I have recently joined back with Virginmedia and obviously now gone digital. Is this something I can remove myself or would an Virginmedia engineer be required. It is not something I would generally call them about. The thicker white cable to the right of the phone line socket is a satellite cable, but don't use that anymore either. CheersOld phone cable to the telegraph pole
An engineer was out recently, and made a change so my landline phone is connected to the router. I forgot to ask at the time, but does this mean I no longer need the cable that stretches from the telegraph pole to house? I've tried looking, but not been able to find a definitive answer (as least that I'm comfortable with).Call usage charges when I don’t even have a landline phone plugged in!
I have noticed other people have had this same problem I am experiencing. I have call usage charges every month since January which I only noticed last month. They are small amounts but are increasing monthly now. I have been on the phone multiple times to virgin media to try and resolve and it’s very frustrating. I don’t have time to be spending on this. They offered a £10 goodwill and said it will not happen any further. So this month I got my bill and they credited £10 which is less than what has been taking over the year anyway, then deducted £10 saying it was owed from my previous bill which it wasn’t as I had paid in full by DD as I always do. So so far no refund or solution, as this month I have been charged again for call usage! How frustrating not being able to contact someone who understands what I’m saying and can help. What am I supposed to do next? I am waiting on a call back from a complaint I raised on the online chat but I’m not optimistic. Anyone else resolved this? I have a few numbers that I have supposedly called 0123 [REMOVED] 0161 3[REMOVED] 0161 2[REMOVED] all calls are exactly a minute duration I think. Someone is making money out of this scam, but they couldn’t understand what I was getting at over the phone. They could be making millions Mod Edit : Personal information removed40 calls logged on a landline number that no one has? How is that possible
From the moment I was given a new number, I was inundated with phone calls. A provider is not supposed to give out numbers to customers from a disconnected line unless that number has been held out of service for a minimum of six months. That is what telecommunications providers are supposed to adhere to. But they don't. From the moment I had a new number, I was inundated with phone calls at all hours— early morning, late at night— it was an absolute nightmare, and VM couldn't care less. I had no apology and he said, “Well, sir, you could always unplug the phone, couldn't you?” This meant that the new number wasn't actually new; it was a number that had been put back into service after being held on your system for less than six months. I very rarely use my landline. I checked it the other day, and I've had 40 calls this month. Thankfully, BT Call Guardian has blocked them. I've had calls from as early as 08:00 and at times eight calls in one day. Not a single person has my landline number, and yet I have 40 calls?Requested phone number to be ported, called twice and it still hasn't been ported. HELP
Switched over to Virgin Media at the end of October.. had requested via the online website when signing up that our landline phone number be ported over from Sky. Got a text a few days later saying about "your new Virgin phone number is xxxxxxx" and I called Virgin immediately saying hwo we had requested that we keep our old phone number, the operator said he would request that for us. The hub delivery came on the 5th of November, couldn't set it up as we had no virgin box on the wall and the old cable was needing replaced, got an engineer out on Tuesday 11th November who installed it and when he set up the hub and phone line, I tested it and it was still linked to the new number so had to call a second time to ask about the number being ported and was ensured that the request had gone through for the port.I also dont't see why they're billing us from the 5th when I thought the first month was meant to be free but alsothat aside, we didnt't actually get to use any services until the 11th after an engineer installed it - 6 days later. It's now Friday and the number STILL hasn't been ported through. I'm scared we're going to lose our phone number at this rate, never had this bother in all the years we've switched between companies. I have a lot of patience and even I'm frustrated by this. I tried to call again today and can't even get through to a person to talk. Can someone please help?
