Switching number from Sky
I placed an order with Virgin Media on 8th August for broadband and landline service for my 76yo mother. I requested as part of the order to switch the existing number from Sky. This has been confirmed on the Contract Information Sheet that was emailed by Virgin Media. The installation was completed today and the technician advised that the port can take up to 2 weeks to complete. This rang alarm bells to me. On reading "How do I keep my phone number?" Technician Install on the following page - https://www.virginmedia.com/help/landline/install-home-phone I decided to ring 150 to ask. They said, although they can see the number port request it hadn't been ordered! They tried to action the port for me but it failed. They said the would have to pass it to a different department. I am now very worried, to the fact that I'm thinking of cancelling under the cooling off period. My mother would not cope with a new phone number. What do I do? Please offer some advice. Thank you.Charge for call not made
Hi - There seems to be quite a lot of people with similar queries... I've just noticed on my latest bill that I've been charged for a call outside of my Talk plan I know I haven't made. It's just 1 call, no phone number listed, for exactly 1 minute costing 40p + 8p VAT. As I don't know what this is or how it could have occurred and I fear it will keep appearing unless I find out the root cause of it! Has anyone got any advice on how this has happened? Has my phone line been compromised in some way?1471 giving incomplete information
Hi, My issue has been going on for almost a month, but when someone calls my line when you call 1471 the day after it does not tell you the month or year and it does not tell you that there is a charge for pressing 3 to return the call. I believe this is a nationwide issue as I have tried to get hold of many of the Virgin Media team and I finally got one who confirmed the fault but no one else since then has seemed to have picked up on it. I hope someone can help here. Thanks
Landline not working
On Thursday a Virgin engineer changed the cable leading from the road to my house. Since then my landline has a message saying "Check Land Line" and you get no dialling tone when trying to ring out. When you ring the landline you get a ringing tone on the phone you call from but the landline does not ring.Landline Dead Since 17th June 2025 – No Fault Shown – Urgent Support Needed
Hi Virgin Media Community, I’m posting here as a last resort after struggling to get proper support. My Virgin Media landline has been completely dead since 17th June 2025. When calling the number, it just says “We cannot take your call now.” However, when I log into my account, it shows a green tick and says “No known issues” with the landline. I’ve tried calling the support number 0800 052 2164 but couldn’t get through to anyone — the options keep looping me around with no way to speak to a human. This landline is essential as it’s used by my elderly mother, and we need it restored urgently. Package: M50 Fibre Broadband Maxit TV Talk More Anytime Approx. £85/month I’ve already: Logged a formal complaint through your website Contacted Virgin Media on WhatsApp, but still awaiting resolution Can someone from the Forum Team please help escalate this and get it fixed? If a technician visit is needed, I’m happy to arrange it. Also, I’d like a credit or refund for the time the phone line has been unavailable. Thanks in advance, DeepakTelephone disabled in new Hub 3
I recently received a replacement Hub 3 for one that was showing a solid red light, but I've just discovered that the phone is not working. History, the red red light appeared on the old Hub 3 about Jan/Feb 2024 and it came with some WiFi issues intermittent loss of signal/slow down in speed/loss of internet. So I brought myself a router and switched the Hub 3 to modem mode. And everything worked. This year my contract was up in May and I finally got around to getting a replacement. The first one to turn up was damaged in transit (There was something loose inside the Hub). The second turned up I plugged it in changed the password and switched to Modem Mode. And then I went away on holiday. Today I go to use the phone and no dial tone. Signed into the Hub settings and it says Telephony (Disabled) Is that because the Hub is in Modem mode, or is there another problem? Thank you for your helpLandline Crackling/Static noise.
Good evening. For the past 4 days we have had no dial tone on the landline phone so i purchased just a basic phone to check the line and all i am hearing is crackling then it goes dead then back to crackling. The phone is plugged into the master socket and their are no extensions from it. Also have checked the service status page and it says there is no issues with phones in my area. Thank you.
