Phone switch over not working?
My switch over date is the 14 Jan. I have plugged the phone into socket 1 on my HUB 5 as instructed using the adapter VM sent me. My phone is reporting to "Check Line Cord is plugged in". The hub is reporting that the phone is disabled. I am guessing I am waiting for VM to change something at there end?Solved74Views0likes3Comments
Digital switchover cabling question
My phone is being switched to digital later in the month and I've just received my landline adaptor. The phone is currently on the other side of the room, about 6m away from the Virgin hub, and I'd like to leave it there. I'm looking at extension cables for the phone, and I notice that the current phone cable connects into the phone base station with a RJ11 plug, and into the wall socket with a standard BT plug. The adapter VM have sent converts the BT plug back into a RJ11 plug. Does this mean I could just use a RJ11-to-RJ11 cable and connect the phone directly to the hub? E.g. something like this: https://www.amazon.co.uk/rhinocables%C2%AE-Premium-Internet-Broadband-Telephone-White/dp/B01NAYNVWN?th=1 It'd be nice to to have to use converters/extensions and just have a single cable. Any advice gratefully received!Solved171Views0likes3CommentsPorting landline
Hi, I've been with Virgin Media for several years, having a landline, TV and broadband provided by them. I've recently moved home, and the service has been moved over. The property I have moved to has a telephone number that I would like to keep, I'm happy to give up my previous number. I requested that it was ported over a few months ago, however I'm still waiting. I have tried several times to contact VM regarding this with no success. Even raised a complaint with no feedback after 2 weeks. How do I raise a request to get the number from my new property, currently with BT ported over. Virgin Media's customer service is currently beyond poor.142Views0likes9CommentsBang & Olufsen Beocom 2 and 6000 not working
Following our landline switch over to the Virgin fibre digital service last Thursday our B&O cordless phones can make outgoing calls but prevent any incoming calls. They do not ring and any incoming call fails without being diverted to voicemail. The Virgin engineer who did the switchover did a good job cabling to the upstairs router but was at a loss to explain the fault. Another engineer who subsequently attended was also unable to help. Because of age and health concerns we are classed as ‘vulnerable’ yet Virgin have been singularly unhelpful to date; they have left us with no cordless phones and never highlighted this risk prior to the switchover. Can anyone help with getting our phones working?Solved932Views0likes58Comments
Old Landline Box inside
I have an old analogue phone line socket I would like removed as I have recently joined back with Virginmedia and obviously now gone digital. Is this something I can remove myself or would an Virginmedia engineer be required. It is not something I would generally call them about. The thicker white cable to the right of the phone line socket is a satellite cable, but don't use that anymore either. Cheers141Views0likes4CommentsOld phone cable to the telegraph pole
An engineer was out recently, and made a change so my landline phone is connected to the router. I forgot to ask at the time, but does this mean I no longer need the cable that stretches from the telegraph pole to house? I've tried looking, but not been able to find a definitive answer (as least that I'm comfortable with).443Views0likes22CommentsCall usage charges when I don’t even have a landline phone plugged in!
I have noticed other people have had this same problem I am experiencing. I have call usage charges every month since January which I only noticed last month. They are small amounts but are increasing monthly now. I have been on the phone multiple times to virgin media to try and resolve and it’s very frustrating. I don’t have time to be spending on this. They offered a £10 goodwill and said it will not happen any further. So this month I got my bill and they credited £10 which is less than what has been taking over the year anyway, then deducted £10 saying it was owed from my previous bill which it wasn’t as I had paid in full by DD as I always do. So so far no refund or solution, as this month I have been charged again for call usage! How frustrating not being able to contact someone who understands what I’m saying and can help. What am I supposed to do next? I am waiting on a call back from a complaint I raised on the online chat but I’m not optimistic. Anyone else resolved this? I have a few numbers that I have supposedly called 0123 [REMOVED] 0161 3[REMOVED] 0161 2[REMOVED] all calls are exactly a minute duration I think. Someone is making money out of this scam, but they couldn’t understand what I was getting at over the phone. They could be making millions Mod Edit : Personal information removed119Views0likes5Comments
Phone switch over not working?
My switch over date is the 14 Jan. I have plugged the phone into socket 1 on my HUB 5 as instructed using the adapter VM sent me. My phone is reporting to "Check Line Cord is plugged in". The hub is reporting that the phone is disabled. I am guessing I am waiting for VM to change something at there end?Old Landline Box inside
I have an old analogue phone line socket I would like removed as I have recently joined back with Virginmedia and obviously now gone digital. Is this something I can remove myself or would an Virginmedia engineer be required. It is not something I would generally call them about. The thicker white cable to the right of the phone line socket is a satellite cable, but don't use that anymore either. Cheers
