I would like to cancel both broadband and phone and port my phone number to a VOIP provider
After many years with Virgin I'm moving abroad and so I'd like to cancel all my services (broadband+ and phone) but I would also like to port my phone number to a VOIP provider so that I'll still be able to check on it from abroad in case someone calls me on that number (rare nowadays but who knows). What is the correct procedure to be able to do so? Reading other discussions it seems that I should just cancel the services and then, during the 30days notice period I should activate the portability request from the new VOIP provider. Is this right? Can anyone from Virgin confirm it? Unfortunately most other messages are from people moving to other UK providers but in my case I need to cancel the broadband for good. Many thanks, Charlie64Views0likes4CommentsLandline number not ported
Hello, I switched my provider from Sky to Virgin on the 3rd January and have landline, TV and broadband package. On installation I was surprised to hear that I would have a temporary phone number until my existing phone number was ported. The engineer said this would take 2 - 14 days however this was not communicated to me at all when I agreed to the package. My phone number has still not ported. When phoning the number, it says this number is not recognised or it is unallocated. I run a business from home and my landline is used. It is on all my marketing materials and stationary and therefore I really need my previous number back and don't want it to be lost. Please could someone look into this for me? I have tried calling but was told it was scheduled to go through on the 13th January, which has obviously not happened. Thank you60Views0likes1Comment