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Re: Disconnects while playing world of warcraft
Hi Stormdancer 👋 Welcome to the community forum! Thanks for joining this thread and posting. Sorry to hear you are having some difficulties with your connection whilst online gaming. I'd like to take a closer look at your connection and run some testing so we can help get this sorted. Please keep an eye on your Inbox 📩 in the top right corner of the page for a PM offering help. We can then return to this public thread with another update when possible. Thanks for your patience and co-operation in the meantime! 🌞9Views0likes0CommentsRe: Unable to log in to VM account
Hi StevesStacey 👋 welcome back to the community forum! Thanks for posting. Sorry to hear you are having some difficulties accessing the VMO2 online account! My VM merged with My O2 a few months ago to create VMO2 ID. You will have needed to complete registration to finish accessing the account 👉 virg.in/myVM Sorry to hear you've got caught in a loop whilst trying to complete this process! I will send you a PM to confirm a few details and see if we can get it sorted! 🤞 Please keep an eye on your Inbox 📩 in the top right corner of the page. We can return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞15Views0likes1CommentRe: How easy is it to upgrade to 360 from TiVo?
Hi Hansi 👋 Welcome to the community forum! Thanks for posting. There's a couple of different ways to upgrade from a TIVO to a TV360 box. 1) We arrange a 'Quickstart' delivery of the TV360 along with instructions on how to get this installed, and returns packaging for the TIVO. 2) We can arrange an engineers appointment to get the new equipment set up and installed for you. They can then also take away the TIVO in the appointment. There's a bit more general information on the help page here 👉 https://www.virginmedia.com/help/tv/upgrade-to-360 Just let us know what you think, and we can help arrange the upgrade with you based on which option you'd prefer! All the best. 🌞42Views0likes0CommentsRe: Random Disconnection from internet
Hi Rockies 👋 Thanks for returning to the public thread to keep us updated! Sorry to hear you are still having issues with your service. It looks like there's still an issue in your local area affecting your connection. The current estimated fix time/date is 17th September. Hopefully you can see the outage and updates here 👉 https://virg.in/service or by calling 📞 0800 561 0061. Once the outage has confirmed as resolved, if you are still experiencing issues we can take another look at your connection. At that stage, it can indicate a different kind of fault that we'd need to investigate further. Thanks for your patience in the meantime! 🌞5Views0likes0CommentsRe: Virgin TV Control App
Hi aceato 👋 thanks for returning to the public thread and keeping us updated! Really pleased to hear you were able to sort it by logging in via a web browser. Just let us know if there's anything else outstanding you need our help with. Wishing you all the best! 🌞10Views0likes0CommentsRe: Maximum devices reached?
Hi Allyed1991 👋 Thanks for getting back to us! It would be interesting to know what make and model device you are using when trying to register (along with which operating system or software it is using.) Are you using a VPN? You need to ensure you select keeping all cookies active when you do log in on each device. We can reset all of the device changes, and see if that helps you register. I will send you a PM to confirm a few details and help do this with you. Please keep an eye on your Inbox 📩 in the top right corner for a PM offering support. We can return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞9Views0likes0CommentsRe: Contract renewal hasn’t gone through - services disconnected
Hi Aleantonio99 👋 Welcome to the community forum! Thanks for posting. Sorry to hear about your experience with a one-touch-switch issue. Once a one-touch-switch order to cancel your services and move to another provider has been placed, we can't change or cancel this - along with any of the moving details. You have to cancel the installation/switch with the new provider you would be moving to. Did you notify Sky that you no longer wished to switch, and cancel the installation? We are limited in these kinds of cases due to the processes and legislation surrounding one-touch-switch. It's not quite like a regular disconnection. On this basis, it's likely we wouldn't be able to re-active your existing account due to the switch, so you'd probably need to start your journey again as a new customer. We sadly can't take new sales orders via this platform so you are best giving the sales team a call via 📞0800 183 1234 to place a new order. Let us know if you did cancel the switch, and we can always help get a complaint raised with a formal record of your feedback if needed! Thank you for your patience and understanding in the meantime! We appreciate it's not an ideal situation. 🌞4Views0likes0CommentsRe: Account number
Hi sblake 👋 welcome to the community forum! Thanks for posting. Sorry to hear you are having some difficulties getting registered for your online account 👉 virg.in/myVM I will send you a PM to confirm a few details, and then we can send you a copy of your bill to the contact email address on your account. This should then give you the information you need to register! Please keep an eye on your Inbox 📩 in the top right corner of the page for the message offering help. We can return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞5Views0likes0Comments