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Re: Hub 5 (6months old or so) 2.4gHz WiFi stops
Hi Gwynnej3 👋 Welcome to the community forum! Thanks for posting. Sorry to hear these concerns about your hub and the Wi-Fi. Can you try doing a pinhole reset on your hub, and let us know if it continues to have the same issue? We can usually check data on your hub from the last month, but if the issue is happening less regularly than that - it may be worth keeping a little tracker of the data so we can take a closer look when offering additional support. Let us know how you get on! 🤞 Thanks for your patience in the meantime. 🌞70Views0likes0CommentsRe: Rebooted hub high ping and buffering
Hi Samosa 👋 Welcome back to the community forum! Thanks for posting. Sorry to hear these concerns about your hub since you moved it, and re-booted. It looks like there were some issues with your connection on the day of posting, but having checked again for you today - things seem to have settled down 🤞- hopefully it was a temporary issue! Please let us know if you have further problems and we will happily investigate. Wishing you all the best! 🌞18Views1like0CommentsRe: Junction cabinet in my hedge
Hi Jackal1 👋 Welcome to the community forum! Thanks for posting to bring this to our attention. Sorry to hear these concerns about a cabinet installation. What we'd need to do, is get a complaint raised for you. This will be assigned to the Field construction complaints team, who can liaise with yourself, the council and any other external parties needed to get the complaint resolved. I will send you a PM to confirm a few details, and get you to send over any evidence we may need to support your case. Please keep an eye on your Inbox 📩 in the top right corner of the page. We can return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞22Views0likes0CommentsRe: Regularly have to reboot Hub 3
Hi Chrispy1 👋 Thanks for getting back to me! Appreciate it. We do recommend regular rebooting of your hub to ensure any software or firmware updates install, and to clear any issues you may be having. Without knowing exactly when, or how regularly it's happening - it's a bit difficult to identify any correlation, or the exact cause of the issue. I'm happy to run some additional testing, to see if we can get to the bottom of things - so I will send you a PM to confirm a few account details. Please keep an eye on your Inbox 📩 in the top right corner of the page. We can then return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞2Views0likes0CommentsRe: Too Many Disconnections!
Hi Be11aml 👋 Thanks for getting back to us and keeping the thread updated. Sorry to hear of your ongoing poor experience whilst trying to get this sorted! Hopefully your appointment today goes ahead without any further issues 🤞 - please let us know how you get on, and we can then offer further support if needed! Thanks for your continued patience. 🌞9Views0likes0CommentsRe: Code área
Hi Mcb12 👋 Thanks for returning to the thread to keep it updated! If you haven't received a bill yet with the information you need to register for an online account, you won't be able to yet. (You need to have an active services account for the registration process to link with.) We can only re-send you copies of already generated documents such as your Pre-contract, or contract and then bills once they are generated. We can send you a PM to confirm a few account details and offer help with this if needed. I will send you one now - please keep an eye on your Inbox 📩 in the top right corner of the page. We can then return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞6Views0likes0CommentsRe: Problem with VM TV GO App
Hi Peterts 👋 Welcome back to the community forum! Thanks for posting. Sorry to hear these difficulties with your TV service. Just to ensure we have full clarity on what's currently happening, and what you still need support with can you please confirm; 1) Are you still unable to control the TV360 Box using the TV Go App? - If so, please let us know any error code or message you receive (Preferably by providing a screenshot) 2) If you have tried using an alternative device, and which kind of Make/Model device you are using. 3) Where were you advised about the Black PODs resolving issues you may have? We sadly can't swap the kind of POD's you have if you already have 3 white ones. The pods are sent out via an automated system, we sadly don't control which ones you receive, and they are only compatible with the same type - if we try to send you a replacement, it will just send you more of the white one's you already have. We'd need for all 3 of your existing White pods to be sent back, in order to try sending you new black ones, one at a time. If you can please let us know - we will then do our best to offer further help! Thanks for your continued patience in the meantime. 🌞7Views0likes3CommentsRe: tenant won't cancel active line
Hi Siidra 👋 Welcome to the community forum! Thanks for posting. Sorry to hear about your predicament, and experience trying to get this sorted. As the team have already advised, we can't discuss an account without clearing security - so we wouldn't be able to discuss the former tenants account. This means we also wouldn't be able to get it disconnected via you. (We'd need to speak to them directly, but it sounds like they may have already disconnected if the services have stopped working? 🤞) Have you tried setting up an account at the address as a new sale? You can check to see if services are available at the address via the postcode checker 👉 https://www.virginmedia.com/broadband/postcode-checker . We can't help with new sales orders via this platform, but you can do so via phone on 📞 0800 183 1234, WhatsApp 📲 07803089684 or webchat 👉 https://virg.in/contactvm Just for your own safety and protection, I'd be very wary of offering a cash reward for support. It won't change your circumstances, and it does put you at vulnerability for being scammed or taken advantage of! There's some useful advice for protecting yourself online here 👉 https://www.virginmedia.com/help/security . Let us know how you get on with taking out a new sale. 🤞 Wishing you all the best!13Views0likes1CommentRe: Unknown tv charge for film I did not buy
Hi Suzcunny 👋 Welcome to the community forum! Thanks for posting. Sorry to hear these concerns about a Pay-Per-View charge. You can find a bit more information on how you access this kind of content here 👉 https://www.virginmedia.com/help/tv/how-to-watch-pay-per-view (It may provide a little bit of clarity on why this happened). I will also send you a PM to confirm a few details so we can take a closer look from our side, and discuss available options with you. Please keep an eye on your Inbox 📩 in the top right corner of the page for a message offering help. We can return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞21Views0likes0CommentsRe: Solid redline on my hub3
Hi designerphill 👋 Welcome to the community forum! Thanks for posting. Sorry to hear about the connection issues! You can check for any outage showing as affecting you 👉 https://virg.in/service or by calling 📞 0800 561 0061? Let us know if there is nothing showing! - We can then offer further help if still needed. Thanks for your patience in the meantime! 🌞15Views0likes0Comments