Molly_T
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Re: First name spelled wrong on my Account
Hi zk2 👋 Welcome to the community forum, thanks for joining this thread. Sorry to hear you are also needing support with a name change on your account. We will need to take a few details to get this sorted. Please keep an eye on your Inbox 📩 in the top right corner of the page for a message offering help. Thanks for your patience and co-operation in the meantime! 🌞45Views0likes0CommentsRe: Netflix standard charge
Hi Jan_66 👋 Thanks for returning to the public thread to keep it updated! Pleased to hear it's all sorted! Just let us know if there's any further issues and we will be happy to help. Thanks for your patience and co-operation whilst we got things sorted! 🌞49Views0likes0CommentsRe: Netflix standard charge
Hi Jan_66 👋 Our sincerest apologies for the delay - please do be aware reply times can vary via this platform depending on staff operating hours and availability. If you ever need support urgently, we'd recommend contacting us via one of our direct contact methods; 💻Facebook: https://www.facebook.com/virginmedia and Instagram: https://www.instagram.com/virginmedia/ 📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone 📲WhatsApp: 07803089684 We will always endeavour to respond as quickly as possible! I've now replied to your PM and we can continue offering support from there. Thanks again for your patience! 🌞59Views0likes0CommentsRe: I have an exposed cable
Hi Bunnys 👋 Welcome to the community forum! Thanks for joining and making your first post. Sorry to hear these concerns about an exposed cable. We will need to send you a PM to take a few details, and get you to send us in a photo of the cable and surrounding areas so we can assess the scale of the issue, and arrange getting it re-buried or repaired. Please keep an eye on your Inbox 📩 in the top right corner of the page for a PM offering help. We can return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞18Views0likes0CommentsRe: Hub 3 needing reboot frequently
Hi Cluffythecat 👋 Welcome back to the community forum! Thanks for posting. Sorry to hear you have some concerns about the performance of your router. We usually only offer a replacement or upgrade if your current hub is having performance issues, or if your package requirements don't match with the hubs capability. As you've mentioned some concerns about your current hub's performance, I will send you a PM to run some testing and offer further support. Please keep an eye on your Inbox 📩 in the top right corner. We can return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞37Views0likes0CommentsRe: Withheld refund
Hi Frustrated110 👋 Welcome to the community forum! Thanks for joining and making your first post. Sorry to hear you are awaiting a cheque refund from us. Cheques are sent via second class post, and so can take up to 30 days to arrive. Once a cheque refund has been sent we wouldn't be able to process a BACS refund. We can check that the cheque has been processed and sent for you, we will just need to confirm a few details via PM. I will send you one now - please keep an eye on your Inbox 📩 in the top right corner of the page. We can return to this public thread with another update when possible. Thanks for your patience and co-operation in the meantime! 🌞202Views0likes5CommentsRe: Netflix standard charge
Hi Jan_66 👋 Welcome to the community forum! Thanks for joining and making your first post. Sorry to hear these concerns about Netflix charges outside of your subscription. All of our packages that include Netflix, include it at the Standard with Ads tier for no additional charge. Any higher tier would incur additional charges that are added to your bill. There's a bit of general information about using Netflix as part of our service offering here 👉 https://www.virginmedia.com/help/entertainment-services/netflix and the different Netflix Tiers here 👉 https://help.netflix.com/en/node/22 - you can check which Tier you are on in your account settings. However, it's worth noting that you have Netflix Standard, it should not include ads. I will send you a PM to confirm a few details so we can check which Tier you are on, and offer further support if needed. We can return to this public thread with an update when possible. Thanks for your patience in the meantime! 🌞133Views1like1CommentRe: £50 Just Eat voucher reward is pointless
Hi Ahysc10 👋 Welcome to the community forum! Thanks for posting! Sorry to hear you are chasing a voucher from your installation. There's a bit of general help with Gifts and Vouchers here 👉 https://www.virginmedia.com/help/gifts If the voucher was from a deal with a 3rd party site, you will need to contact the host site from the deal in order to access it. If the Voucher was a deal with us directly, we will get you to provide some evidence of the voucher deal with us and we can raise a complaint to offer further support. I will send you a PM to confirm a few account details and investigate what's happened. Please keep an eye on your Inbox 📩 in the top right corner of the page. We can return to this public thread with another update when possible. Thanks for your patience and understanding in the meantime! 🌞9Views0likes0CommentsRe: digital voice switchover,wired connection haha
Hi Coey 👋 thanks for getting back to us. There's a help page with additional information and FAQ's about landline switchover here 👉 https://www.virginmedia.com/help/digital-voice-switchover . Sadly we don't offer the same adapter as BT, so your options to retain use of our VM landline services would remain as; connecting your landline to the hub in it's current location (via the provided adapter) Arranging an appointment to relocate the hub within your home or get additional handsets set up (if they operate via wired connection to telephone socket extensions.) We appreciate your additional feedback, and apologise again for any frustration as a result of the available options for your digital switchover. Please do let us know if you need some help in facilitating a hub re-location appointment! Wishing you all the best. 🌞83Views0likes0Comments