Molly_T
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Re: VM02 email
Hi Grahamebath 👋 Thanks for returning to the thread to keep us updated. Are you being asked to complete the two step verification when using a different device? (For example, your laptop rather than the desktop computer?) Following the recent changes you do need to complete the process on any device you use to log into My VM. Once you have access to My VM, if you are still having issues with Email access it may be that you need to generate a new 3rd party mail app password. You can do this by following the instructions under the section titled 'How to set an app password to use an email app' on the help page here 👉 https://www.virginmedia.com/help/broadband/manage-email-settings Please continue to keep us updated with how you are getting on, so we can offer further support if needed! Thanks for your patience in the meantime. 🌞2Views0likes0CommentsRe: Email addresses not matching for account
Hi JayneeArg 👋 Welcome to the community form! Thanks for joining this thread. Sorry to hear you are also getting the 'Email addresses don't match' error message. There's actually a few different issues that have been identified in this thread so it would be good to know - Have your services been installed and activated? Just to reassure everyone on the thread - if you are unable to access MyVM and are awaiting installation you will still receive; SMS confirmation of their engineer appointment Email updates with further details Another user has also identified a workaround for this issue, which means you may be able to register and link via BING (as it's linking to old My VM site still. You can read a bit more about this here 👉 https://community.virginmedia.com/discussions/ManageAccountCable/solution-to-vm-linking-problem/5655949 Please let us know about your installation, and how you get on registering via the workaround! We can then offer further support if needed. Thanks for your patience in the meantime! 🌞5Views0likes0CommentsRe: App Sign in
Hi Annie17 👋 Thanks for getting back to me, and for trying some alternative devices! Sorry to hear you are still stuck in the loop. The best thing we can do now is get an IT ticket raised, so I will send you a PM to confirm a few details and offer further help with this. If you can please keep an eye on your Inbox 📩 in the top right corner of the page. We can then return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞19Views0likes0CommentsRe: "Invalid email" when trying to link O2 account to Virgin Media
Hi Amardesai1 👋 welcome to the community forum! Thanks for posting. Sorry to hear about these difficulties getting signed up to My VM after joining our services. As your services are not yet installed and active, you may not be able to fully access the platform, along with any of it's features. (This is as there won't be an active services account to link to.) This isn't too unusual, and did happen on occasion before the recent linking of My VM and My O2. Don't worry! Regardless of your My VM status you will still receive; SMS confirmation of their engineer appointment Email updates with further details Some other members of the forum have found a work-around to register which may work for you. If you'd like to try it, there's more information in the thread here 👉 https://community.virginmedia.com/discussions/ManageAccountCable/solution-to-vm-linking-problem/5655949 If you continue to have issues with access once your services are installed and active - please let us know! We can then offer further support if needed. Thanks for your patience in the meantime! 🌞8Views0likes0CommentsRe: Virgin Media O2 ID - Cannot Access O2 Website anymore!
Hi Pineman 👋 Welcome to the community forum! Thanks for posting. Sorry to hear about your difficulties accessing My O2 since linking your account. Although we are undergoing the process of linking more VM and O2 support services, this query is best directed with O2 - as the issue is with access to their My O2 platform. O2 have their own version of community which can be found here 👉 https://community.o2.co.uk/ . Or you can contact them via 👉 https://www.o2.co.uk/contactus 📲8002 from an O2 mobile or over 📞 0800 977 7337 from a landline. Hope they can help get it sorted for you! 🤞37Views0likes0CommentsRe: Unable to Access Virgin Media Email
Hi Z_Coso welcome to the community forum! Thanks for posting. Sorry to hear about your difficulties accessing your Email inbox. Do you have a services account with us directly? If not, the email address is linked to the primary account holder, and their services account. You should be able to set up a My VM account to access your email address - it would be linked with their account details, but you would log in with the email address itself, and then set up a secondary verification email which is a non virgin media, NTLworld, or Blue yonder email address. (The VM email address should be converted into it's own VMO2 ID, and then a non-vm email address needs to be used for back-up / secondary verification.) What's happening when you try to log in with your email address? Are you getting some kind of error code or message? If you can please give it a go 👉 virg.in/myVM and let us know how you get on. Thanks for your patience in the meantime! 🌞21Views0likes0CommentsRe: F-Secure - Advanced Security - Unlimited = 15 devices
Hi Jeff25 👋 Welcome back to the community forum! Thanks for posting. Sorry to hear about your experience with this recent F-Secure offer. It sounds like you already have a complaint raised, and so are hopefully on the way to getting this resolved 🤞. Once a complaint has been raised you can view and manage it via your My VM account here 👉 https://virg.in/mycases . If there's anything else we need to be aware of to support with this case, or if you are seeking further support via this platform directly - please let us know! Thanks for your patience in the meantime. 🌞14Views0likes0CommentsRe: Landline no incoming calls, 150 is useless
Hi All 👋 Just returning to the public thread to keep things updated. Thanks for Whywot4 for PMing with me 📩 we were able to confirm the details needed to run some testing. We have identified an issue which requires an engineer to investigate and get resolved - this has now been booked in! Hope the appointment goes well! 🤞 Let us know if there's anything else you need following the appointment. Wishing you all the best. 🌞18Views0likes0CommentsRe: Virgin.net no email access
Hi MDM2 👋 Welcome to the community forum! Thanks for posting. Sorry to hear about these issues with your email access! We appreciate this must be frustrating. We'd need to take a closer look at the account and IT tickets to offer any further insight and support. I will send you a PM to confirm a few account details so we can investigate. Please keep an eye on your Inbox 📩 in the top right corner of the page, and we can then return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞121Views1like2CommentsRe: Logging into email ?
Hi Billyscrat 👋 Thanks for getting back to us! To use Email via a 3rd party Mail app (such as Applemail, outlook or Thunderbird) you need to generate a 3rd party mail app password through your My VM account. 👉 virg.in/myVM There's full instructions on how to do this under the section titled 'How to set up an App password to use an Email app' on this help page 👉 https://www.virginmedia.com/help/broadband/manage-email-settings If you can please try following these steps and let us know how you get on? Thank you for your patience and co-operation! 🌞21Views0likes0Comments