Molly_T
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Re: Need advice about the O2 price increases and Virgin Volt deal
Hi again scotvoddy 👋 Just to reiterate, we are a quite limited in the support we can provide for this kind of query via this platform as we can't offer help with O2 sales or services. If you want to change your VM services package to a new VOLT bundle which includes a SIM with O2 this will enter you into a new fixed term contract. (Changing your deal dates so it would not end in February next year.) The SIM services included in VOLT packages are not free, they are billed through O2 Separately with whatever costs and terms are agreed at the point of sale. When running through a package change the agent would outline which services are included in your total monthly costs, and how this breaks down in terms of services billed by us, and services billed by O2. You can go for a package change at any time - you don't need to wait until February if you want to do one now! We just can't offer support with it via this platform. Hope this makes sense? All the best. 🌞51Views1like0CommentsRe: V6 to 360
Hi Sammydarlo 👋 Welcome to the community forum! Thanks for posting. Sorry to hear about your recent experience with the TV360 box following an upgrade! We sadly can't offer support with the Magic Eye use or functionality as it's 3rd party equipment. We can't offer support with use of our equipment outside of it's stated purpose. (In this case, it's creating multi-room viewing use without the correct supported equipment or services, and goes against our Terms & Conditions outlined here 👉 https://virg.in/legals ) We can provide TV360 Mini boxes as an additional service which come with their own remote and setup, to facilitate you viewing via your Bedroom TV if you would like us to help you get a package sorted which includes this. Each TV360 Box has it's own unique remote which is paired to the TV Box - however as members of the community have pointed out, you can use you our phone to control the TV box via our TV Go App 👉 https://virg.in/tvgo You can also find general help information about using your TV360 remote here 👉 https://www.virginmedia.com/help/how-to/tv/using/using-the-remote If you are experiencing issues with the TV360 remote when using it directly with the Box itself - please let us know so we can offer help with this. Your TV360 remote should control the volume of the TV it's connected to via HDMI - so the issues may be linked to the 3rd party equipment you are using. If you can please try using a standard HDMI connected to your TV via the TV360 box and let us know if you have the same issues? We can then offer further support if you are having issues with the correct TV360 Box and remote. Thanks for your patience and understanding in the meantime. 🌞12Views0likes0CommentsRe: Hub 5 to 5x - Fibre Up
Hi StevenJonSmith 👋 Thanks for getting back to us! Glad to hear that the POD has now started working, and that you have a second one set up too. Hopefully that's now everything sorted! If you do have any further issues please return to this thread and we can pick it back up with you. Wishing you all the best! 🌞26Views0likes0CommentsRe: Need advice about the O2 price increases and Virgin Volt deal
Hi Scotvoddy 👋 Welcome to the community forum! Thanks for posting. In order to access VOLT packages and deals you must have O2 Mobile services connected & linked to your VM services account. This can be any O2 number within your household - a SIM only plan (including the ones available as part of a VOLT package change), or a contract deal. O2 Sims which are included as part of a VOLT deal, are still chargeable SIM services, billed separately through O2 - linked to your VM services to access VOLT benefits. You can read a bit more about VOLT here 👉 https://www.virginmedia.com/virgin-media-o2 It's worth speaking to O2 about available SIM only offers as we can't offer support with sales or O2 services via this platform. You can reach them via 👉 https://www.o2.co.uk/contactus 📲8002 from an O2 mobile or over 📞 0800 977 7337 from a landline. Hope this helps! 🤞 All the best.38Views1like2CommentsRe: Contract Renewal not gone through
Hi MrsConfused 👋 welcome to the community forum! Thanks for posting. Sorry to hear about your recent experience renewing your contract via your online account. It sounds like there have been some issues with the package completing - there can be a number of reasons this happens. We will need to have a closer look at the account to investigate, and offer further support. Please keep an eye out for a PM offering support in your Inbox 📩 in the top right corner of the page. We can then return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞12Views1like0CommentsRe: Cancelled and transferred to another provider but still being charged
Hi drylaw 👋 Welcome to the community forum! Thanks for posting. Sorry to hear about these issues with your cancellation when transferring to a new provider. There's a slightly different process for putting in a cancellation vs a one-touch-switch disconnection that comes from another provider. You can find all the general information you may need about leaving our services here 👉 https://www.virginmedia.com/help/leaving We'd need to take a closer look at your account to see what's happened and help get it sorted. If you can please keep an eye on your Inbox 📩 in the top right corner of the page for a PM offering support. We can then return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞10Views0likes0CommentsRe: Trying to sign in to view bills but get the Thanks For Your Order page
Hi All 👋 Just returning to this public thread with an update - thanks to smush for PMing with me. As a new customer, it can take a little time before all of your billing and account information shows in your online account - particularly if you are waiting for the first bill to be generated. Once this has been generated it should all show as usual. If this isn't the case, please do let us know so we can offer further support! Thanks for your continued patience! 🌞6Views0likes0CommentsRe: Netflix activation
Hi All 👋 Just returning to update the public thread! Thanks to Walks47for PMing with me 📩 I'm pleased to report it's now all sorted, and Netflix activated. We appreciate your patience and understanding whilst getting this sorted. Wishing you all the best! 🌞23Views0likes0CommentsRe: Still awaiting Virgin activation email
Hi Kfarr 👋 welcome to the community forum! Thanks for posting. Sorry to hear about these issues with your Netflix activation. It looks like this is a duplicate of another thread you have raised here 👉 https://community.virginmedia.com/discussions/ManageAccountCable/activation-for-netflix/5677745 where my colleague is already offering support. Hopefully they have it sorted for you soon! 🤞 Please do keep this thread updated with the outcome too when possible. Thanks for your patience in the meantime!18Views0likes0CommentsRe: Email app passwords not working
Hi HB39CW 👋 Welcome to the community forum! Thanks for posting! Sorry to hear about these issues with your 3rd party client mail services. Glad to hear it's all sorted now - thanks for keeping the thread updated! Let us know if there's anything else you need. Wishing you all the best. 🌞22Views0likes0Comments