ContributionsMost RecentMost LikesSolutionsRe: How to report damage to street equipment Hi teamberry we've been advised by our maintenance team that this is not a Virgin Media asset. It likely belongs to BT. Re: How to report damage to street equipment Hi robbowman, just an update. A ticket remains open for this issue. We are waiting for the relevant road closure permissions from the local authority. Once we have them, we'll be able to get things sorted. Re: How to report damage to street equipment Hi robbowman, apologies for any disruption this issue may be causing and thank you for getting in touch to let us know. I just want to make sure I'm reporting the right cover. Please can you confirm it's the one marked in the image? Thanks. Re: Damaged Manhole Cover Hi Dave, We've heard back from our support team who have advised a permit was granted to put temporary traffic lights in place, however we're still waiting on the road closure permit to be granted. Once we have that, we'll be able to get the temp lights authorised again and get the work completed. Sorry this is taking so long. Rest assured we're doing all we can to bring this matter to a resolution as soon as possible. Best wishes. Re: Damaged Manhole Cover Hi Dave_Felce, sorry to hear this is still an issue. We've asked for an update for you. Re: High bill after account transfer following bereavement. Hi scousedavid8267 and welcome to the community. I'm sorry to hear about what's happened here and can understand your frustration. I can see you've also contacted us via Instagram where our team will respond with help soon. Best wishes. Re: Ridiculously slow Please refrain from opening multiple threads about the same issue. Keeping the conversation in one place will help to avoid any confusion and reduce response times. Thank you. Re: Sending to my ntlworld email bounces with recipient's domain does not exist - [logged under F011775373] Hi everyone, We've been advised a fix has been deployed and we expect normal service to resume shortly. Apologies again for any inconvenience this issue may have caused. Re: Further issues with switchover to following death of my father Hi Dforster2785, Sorry to hear about this experience. I can see you're in a private conversation with my colleagues regarding your original thread here. A member of the team will respond to your latest message as soon as possible. Re: E MAIL HACK Please keep the conversation in one place and avoid opening duplicate threads. Your original thread is here.