Ayisha_B
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Re: Pre Install Work Timeline
Hello joey1991 👋 A warm welcome to our Community Forums and thanks for posting. It's great to have you here. I'm sorry to hear that you've not yet been contacted about the pre-pull. These are not usually booked appointments and stay on your account as a 'floating' appointment. What this means is that it rolls over each day until it's completed. You'll usually be given an installation date and the work can happen at any time up to that date. The team will be working hard to reach you as quickly as possible so it's not possible for us to expedite these I'm afraid. When it comes to pre-pulls, there a number of things that could be needed included permits, traffic management or specialist equipment. I appreciate it isn't ideal when you don't have a fixed date for a pre-pull but you won't be required to be in for any external work. I hope this clarifies things but if you need any further assistance, let me know.Re: Broken box
Hi Tamsinsusan 👋 A warm welcome to our Community Forums and thanks for your post. I am sorry to hear that your OmniBox is damaged and for the wait on the phone. I'd love to help so will pop you a PM now and arrange for an engineer to get this replaced. Hope to hear from you soon 😊Re: Blinking red
Hi amocarter 👋 A warm welcome to our Community Forums and thanks for your post. It is great to have you on board. I am sorry for the issues you've experienced with your service. I've taken a look at our systems and can see you have managed to get this resolved since posting. An engineer was able to come out to you and your service is now showing as online 😊 If you require any further support with anything, please do let me know.6Views0likes0CommentsRe: Tivo remote stopped working
Hi TimSugden 👋 Welcome back to our Community Forums and thanks for your post. Just checking in to see if you managed to order the replacement remote? I see newapollo kindly provided the instructions 😊 If not, let us know and we can order it for you.9Views0likes0CommentsRe: VM Connect APP
Hi Spurry5661 👋 Welcome back to our Community Forums and thanks for your post. Sorry to hear that you are experiencing some issues with the Connect App. I'd love to assist further. You need to sign in with a Virgin Media account and log in using your My Virgin Media details. If you do not recall any of your details, I will pop you a PM so we can take a closer look into this. Speak soon!5Views0likes0CommentsRe: V6 box won't record since 360 upgrade
Hi DeadpoolsFist 👋 Welcome back to our Community Forums and thanks for your post. I am sorry to hear about the issues you are experiencing with the service and we appreciate your feedback. Could you confirm if you have carried out a factory reset of the box as suggested in the thread? Let us know so we can offer further support if still required 😊 Hope to hear from you soon.5Views0likes0CommentsRe: WiFi pod taking out WiFi!
Hi hyperballad0 👋, A warm welcome welcome to our Community Forums and thanks for your post. I am sorry to hear that your WiFi Pod does not appear to be working as intended. I'm going to pop you a PM 📩so I can take a closer look into this for you. Speak soon!14Views0likes0CommentsRe: Slow wifi at night
Hi Buddy1985 👋 Welcome back to our Community Forums and thanks for your post. I am sorry to hear your WiFi is causing some issues. Appreciate this can be frustrating! Can you confirm if this happens on both wired and wireless connections or is it the WiFi that only seems to be impacted? This will help us identify if there's an issue with the broadband line itself or just wireless performance. If it is WiFi only we have some tips here 👉How to improve my WiFi? Let me know so I can advise of the next best steps to get it sorted 😊8Views0likes0Comments