ContributionsMost RecentMost LikesSolutionsRe: 360 questions Good day, “DixyD”. This is Roger123 contacting you from *Wormwood Scrubs prison laundry! Must be quick as Virgin Media WILL charge me EXTRA (-special in my case!)! Are you the fabulous ‘Geordie', the one and only Dixy Dean in ‘disguise’? I LOVE football so we can play in the prison yard! For my many *'sins', have been a ‘Gunner’ for 73 plus years and I am the oldest inmate still left! Now to the ‘nitty-gritty’. From ‘bitter’ experience, I do not think you will get a REPLY from Virgin Media this Century! Sir Keir will have long been ‘buried' (no, not at Highgate Cemetery like the former RMT and ASLEF General-Secretaries - bit too common!) but, of course, in ('fit for heroes') Westminster Abbey, why not? Anyway, hope you get a good laugh over this news! Re: Firstly, no Virgin Television on New Years Eve, no nothing, agreed Engineer visit for 01/01/2025, NO SHOW Roger123 here again! ‘Mark as Solution’! Are you kidding? Will see ‘SOMEONE’ in Court (again!). Re: Issues With Box & Remote (360 Software Download) Hey! ("Hey v23474"!). Good of you to join me (‘will you now join me at Parkinson’s side’ - Old Parky of the BBC ‘flying squad’? Personally, I do not know if Steven_L is still alive? if NOT, please give him a ‘decent’ Eulogy - outlining the ‘PROBABLE ‘History’ (or Demise?) of *dear *Virgin Media! Roger123 at 11:40 am says: You KNOW well my personal details. This Roger123 and OUT! Re: Firstly, no Virgin Television on New Years Eve, no nothing, agreed Engineer visit for 01/01/2025, NO SHOW Good day, dear kind ‘replyee’ “japitts” (Very Insightful Person). This is Roger123 calling (it sounds like ‘Zed Cars’! You CANNOT image the time spent and wasted with these *‘appalling’ people! I notice that they have conveyed to you, as usual, the Half Truth (to very conveniently - fight you/me ‘tooth and nail' for any *compensation (what, here we must not converse! *Virgin Media don’t go there!). It was NOT a single missed Engineer’s visit, but as we had NO Television service from the 31/12/2024 up to including the 16/01/2025, *Virgin Media in their ‘haste to be seen as generous philanthropists’ AGREED to send out another Engineer for the 14/01/2025! Well, of course, THIS Engineer also failed to turn up! Yet another Engineer TURNED up, hallelujah, yes he was here finally on the 16/01/2025! With my attention mainly turned to looking after my very sick (84 years old) Wife with RSV Respitory Virus, on top of that I was CONSTANTLY in touch with ‘sick’ *Virgin Media asking for an Engineer! Go on, Herr Lutz Shuler, sue me! Just try! Roger123 and calling Roger and out! Re: Firstly, no Virgin Television on New Years Eve, no nothing, agreed Engineer visit for 01/01/2025, NO SHOW Good day, Herr Lutz Schuler (does he really exist or, as usual with *Virgin Media since the **02/10/2023, am I STILL talking to the wall?). Well, l’ll tell you. Firstly as you great Customers of *Virgin Media already know, *Virgin Media will try to ***‘PARRY’ (obviously a boxing term similar) complaints in a way that would make our beloved ***Cassius Clay (we also remember him as ***Muhhammat Ali - and ****fellow ****Parkinson’s ‘sufferer’, he FOUGHT bravely dear man) and ***FIGHT their (*Virgin Media’s) Customers in, yes here I come again, in a way that would have made our other greatest of heroes namely, the one and only Sir Winston Spencer Churchill, proud! The ‘pathetic’ response from *Virgin Media did NOT include the fact that we had no Television (no ‘Sir’ London Mayor’s fireworks, as usual no nothing (*Virgin Media as usual will now try and record and then 'wipe’ the TRUTH), i.e. NO Engineer on 01/01/2025 plus NO Engineer on the 14/01/2025! Funny thing, dear *Virgin Media Customers, is that in their GREED, *Virgin Media make you 'jump over hurdles’ (just like, say, the 'four ten' race at Uttoxeter!) just to get in touch having to contact some non-existent ‘name’ the latter of who wants your very personal ‘life insurance code’ to even discuss the very (not to be mentioned) complaint! What an 'illegally-run' JOKE *Virgin Media are and OFCOM (the Communications Regulator) and my Solicitors are both ‘girding their loins’ in readiness! Sue me Herr Schuler if you dare? ‘Ridiculously’ known Roger123 and 'Roger over and out’ from me. Re: Account and Billing Roger123 here again. I’ll give you ‘Marked as Solution’. I have BARELY started! Re: Account and Billing Good day, “go slow” ('Alessandro Volta’?). As a ‘good’ Customer since the 02/10/2023, my poor Wife (84) and I ‘suffering’ from Parkinson’s disease, have been 'taken to the cleaners’ after not being HELPED in any way! Virgin Media will 'TRY ANY DODGE’ to ‘pick your pockets’. After 8 (eight) weeks of ‘dispute’ (I am STILL ‘disputing’ Virgin Media’s ATTEMPTS TO ‘BLEED US DRY’), they then, being so DYNAMIC, SENT us what is called a lock down letter to contact the Communication Ombudsman, thus 'dumping ALL Virgin Media’s troubles’ on the poor unsuspecting Ombudsman! (typical of the ‘lazy’ **bleep**s and 'unprofessional organisation' Virgin Media have become) The lovely ‘Lady’ Ombudsman here tried to get a deal for us against our 1st (first) Virgin bill of *£313.00. (would you believe?) but, using high-powered ***Solicitors to act for Virgin Media (they really care for (!) and ***FIGHT against (!) their Customers) who sent us a **40 (forty!) page document totally in black and not decipherable in their own technical language. To cut a long story short, we received their begrudging £100. amount back! So, I say ‘rubbish’ to Virgin Media for describing the over-worked Ombudsman's huge efforts as being ‘fair and accessible’ (yes when joining us in the ‘horrendous’ FIGHT against those ***HIGH-POWERED SOLICITORS. Account and Billing I am Roger123! My Wife and I are elderly (she is 84) and I am now ‘suffering’ very badly from Parkinson’s disease. The ‘disgusting’, ‘almost’ ‘illegal’ way in which Virgin Media have treated us since the 2nd October, 2023, needs some ‘REPERCUSSION(S)’! I have heard from other Customers of Virgin Media (some very elderly as well) and it is looking pretty ‘BAD’ for Virgin Media from where I am sitting! [Mod Edit - Post split] SolvedRe: Old NTL socket internal orientation Roger123 (good Customer since 02/10/2023), elderly ( no iPhone) and suffering from Parkinson’s disease ‘taken to the cleaners’ by Virgin Media. Very little or NO help, with CONSTANT "NO SHOW" ENGINEERS (requires SUBSTANTIAL COMPENSATION - NO Television since the 31/12/2024!). ‘Told’ to contact ‘Cardiffman282’ on the 09/01/2025? After ‘jumping through hoops’, AGAIN, impossible to contact ‘Cardiffman282’ through so called 'Virgin Media Community’. AGAIN, 'NOTHING WORKS IN ANY WAY IN ANYTHING REMOTELY CONNECTED WITH VIRGIN MEDIA’? THIS IS MY ‘NIGHTMARE’! Roger123. Firstly, no Virgin Television on New Years Eve, no nothing, agreed Engineer visit for 01/01/2025, NO SHOW My name is *Roger Mautner (pronounced Mortner). **During New Year’s Eve (**31/12/ 2024) NO Virgin Media Television. Whole evening ruined! ***Arranged Engineer visit for next day (****01/01/2025) by paying an extra £9.00. (or thereabouts) per month for immediate Engineer visit(s), so that the Engineer could come out on New Year’s Day (**** 01/01/2025. As stated, Engineer visit for ****01/01/2025 between 08:00 am and 12:00 pm agreed and noted down by Virgin Media staff! HOWEVER, NO ENGINEER TURNED UP AT ALL! I AM SEEKING *****IMMEDIATE *****COMPENSATION FOR AGREED ENGINEER VISIT BUT NO-SHOW AT ALL!