Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Hi therePlease can someone tell me how my secondary account holder can log into her email again? I can see it is on my account but the password she used is now not working and the Forgotten Password route doesn't work as it doesn't recognise any of h...
I can't get in to my emails or on to the main Virgin Media page on my laptop but can on my tablet. I had a similar problem this time last year and was helped by you lovely people. Last time it was suggested that I open the page in private and delete ...
Hi Virgin Media, can you tell me the precise steps to rescue my virgin net email address, which I have had since the late '90s. It's disappeared and in its place I just have a screen telling me to wait an hour. It's been three days...I gather I might...
Hi there how do I find my email password, or to reset it I can log in but need it for my phone [MOD EDIT: Subject title changed for clarity]
Hello there VM,I am currently in Australia on vacation and as of 1 day ago my email has completely stopped working, I can’t send or receive emails. I have accessed my webmail and I receive the following notice:Your mailbox is not available at the mom...
Hello there I have an old ntlworld email that I can't log into anymore. When I go to my virgin media page to log in, it says incorrect email or password, and when I click reset password it doesn't recognise my email.Is there any way to resolve this, ...
Good day.I am troubleshooting failed e-mail deliveries to ***.***@ntlworld.com addresses. I would like to send some test e-mails without having to disturb actual users, and it seems there's no way for me to create a new ntlworld.com account myself.Is...
Hi, I couldn't remember my email password to set email up on my new phone so I went through the reset procedure but it wouldn't accept a new password. However, it must have disabled the original password because I can no longer see my emails on an ex...
My by account has been fine for 20years but this week I cannot send. But can receive .tried via iPad and android phone but same error message about authentication for outgoing. Tried to log into my vm account but I don’t have this one anymore so don’...
I'm in the middle of switching over my mobile handset from a Samsung A40 (Android 11) to an A32 (Android 12).I use Outlook (for Android) as my main mail app and that, and all my associated mail accounts, appear to have been migrated successfully usin...
